SunPower Pro Connect

From when I started to now I can honestly say the app has improved by alot. Work has become alot easier with the bug fixes

Very easy to use, able use the function with easy!

Worst software in the business. Over an hour on-site ON AVERAGE just to establish communication with a homeowners wifi. If you call tech support it’s usually someone who has no idea what they’re actually doing, just reading from bullet point list of steps that I’m convinced is just to designed to make your blood boil. The server transfer that occurred over the summer majorly screwed up data collection for an extended period of time. I don’t know where they hire their engineers from. I’d give it negative 5 stars if I could, and all the 5 star reviews must be SunPower employees. Sunpower makes me want to choose a new profession.

App gives u no option to add in model information for roof devices leading to not being able to submit configuration. Needs to improve

The Pro Connect Commissioning Application has improved drastically over the last 6+ months. Connection to Pvs6 , wifi strength, commissioning times all have improved. I recommend rating your experience with comments in the app , the developers are watching and want the feedback. Keep up the great work SunPower

Does it seamless for me most of the time. Mostly thrilled by the fact that, whenever an issue is supposed to block the installation, I always get to see an available update that has addressed it. Great team working behind this app!

We’ve been a SunPower dealer for over 10 years but this new app has been nothing but headaches. I have to delete and redownload the app to get through commissioning almost every time. Also, the app makes me change my password weekly which then promptly gets rejected by the app. It takes a 35 minute phone call in which I am transferred to 2 different departments, normal tech support cannot help you, in order to get logged back in. Even after working with the account services team to fix the login, it takes 15 minutes for the app to accept the new, reset login credentials. Bring a good book to read while doing all this waiting.... The final straw for me was sunsetting the old commissioning portal before fully fixing the app. If the app isn’t working—like most of the time—you’re not getting the system on or commissioned. That makes for happy customers... SunPower uses Enphase microinverters which can be purchased without a dealer directly from Enphase for less money. Their app and tech support are by far better both in form and function.

After attempting to log in, it always says page expired and I have to delete and re download the app to try again. Tech support keeps saying theres no known issues with the app and cant help me log in. Hours of phone calls and attempted log ins and still nothing.

This app is so much better than the old laptop commissioning. It takes some learning to know how to use it, and I still run into issues now and then, but it’s such an improvement over the old way that I’m willing to deal with a few minor bugs. I love that I don’t have to carry a laptop around anymore. Also seems like they update this app way more often than the old one - I feel like there’s new improvements every few weeks.

This app only works 20% of the time is a piece of junk. As a business we waste countless hours trying to make this work.