SVEN&SON Control

This app worked for a couple months but now not at all on my side or husbands. Will not work with either of our phones. Please please fix this!!!

This app is horrible. You can’t set up the app no matter how you try. Bad instructions are mostly yo blame. When you take a picture of the QR code it says wrong device and that’s it.

Application loads very slow. Once it loads and you select a device it works very well. Most probably don’t realize it takes several minutes for it to blue tooth to your phone. Maybe this app needs to be tweaked a little to load more efficiently.

I’m in the process of selecting a new adjustable bed. As part of that, I’m looking at the apps for them. Reading through the reviews for Sven’s app, there seems to be consistent problems with a cryptic interface. Also, information that should be onscreen is in a separate manual. The nonsensical onscreen language that’s used in the app only adds to the mess. For example, the app says, “Enter the device controller interface.” I’m guessing that means that you should select your bed from a list. Your Customer Support people apparently have a successful procedure to get the beds set up. I’m sure that they’ve written it all out. Why don’t you have them redo the screens for this app so that they make sense? If you don’t think that it’s important enough to fix, calculate the costs of having staff explain things again and again for hours each month. Add that to the cost of losing customers and hopefully, you’ll understand that this is an important issue.

why are the control buttons on the app now all missing ?

We like the bed frame control App but one side of our King frame stopped showing up on the Select Device page. I tried everything to get it to show up again and had given up and put in a call to their service people. While waiting for a call back I thought of one more possibility: disconnect power to the frame for a longer time in hopes that it would do a ‘hard reset’. IT WORKED!!! I left power off for around 10 to 15 minutes. When I reconnected power the missing side finally showed up on the Select Device list. So now both sides of the bed were listed. I selected the problem one and then had to rescan the the code pattern on the back of the remote controller (or in the manual) and everything finally worked! Hope this helps some of you all who had this problem. - Bob Hart

I’ve had no issues with this frame for three years other than the app quit functioning a year or so ago. I recently decided to see if I could make it functional. I couldn’t locate my manual and had same issue as many negative reviews stated. I could see and connect to the device but no controls. After some experimenting I noticed an icon that let me allow camera access and scan a QR code on the back of my remote. Works great now! I also see there is an alarm function that I never knew I had! DEVELOPER FEATURE REQUEST… Can I enable the massage vibration during alarm? There is a selection for MEMORY 1 on alarm presets but I can only store the frame position into memory . Am I missing something or can this be added to app in future upgrades?

All I see when I open is the bed’s name but when i click on it i see a few buttons above a BLANK SCREEN. I cant adjust any parts of the bed. I got it because i cant find the manual remote so im very unhappy.

Can someone help me figure out how to get the app to work to control my bed please

This app works totally fine. It does exactly what it’s supposed to do. Has worked across many iPhone versions and iOS releases. The only people who complain and review bomb it are the severely technically challenged.