TBC Now

Finally able to use keychain with app to login. Have to assume an update with app addressed this issue. Only 4 stars now from 1, as haven’t tried out much else yet. But 5 stars alone for correcting an issue that needed to work proper from get go.

This app regularly says “unable to connect to server “ . Reported it to TBC and they say they’re working on it. Yesterday I managed to login today it’s back to not connecting. As someone trying to access rewards, I can’t redeem promised rewards if the app isn’t working.

The app constantly gives the error “Unable to reach server”

This app is so stressful, you can’t do much in it. I tried to update the address and that’s not an option, I called the customer service number for TBC, and they’re just as incompetent as their app. If only they were as quick to update something so simple like they are to ask for blood donors maybe people would donate more often.

I have nearly 10,000 points I can't use. I check back once per month. Nope. Still broken. Call the help line and get smart*** responses.

I just updated the app because the previous version was not working- kept lagging. New update opens to a white screen and you can't to anything.

I can use the app easily and redeem my points. The gift cards just go to your email all other info is irrelevant. I have redeem plenty of Amazon and target gift cards.

I use LastPass password manager. It will auto fill the username and password just fine but then tells me the credentials are not correct. I have deleted and reinstalled the app and also changed passwords three times and no good. If I manually type the password though it works. Go figure.

This app has a lot of great features to track your donations, vital signs, and you can order stuff with your points. Sometimes the pages do not load. The app can be kind of slow to respond when going through certain menus. I feel like a couple of the menus could be combined. Also, face ID doesn’t really work with unlocking the app. The avatar/profile picture is skewed. It would also be great to be able to tell what level of platelet donor you are from the app. I hope this feedback helps make the app even better.

Could not login on app even though I can on the web. Changed password via web page. Update password in my password manager. Still cannot login on app but web is ok.