Texas Gas Service

This app is useless. The UI is cumbersome and payment options are non functional. Was it written in FORTRAN?

Terrible slow UI, buggy safari integration

Nightmare of an app, makes paying this nightmare of a company even more difficult and annoying.

I use this to pay my mom’s gas bill. Each month, I go to the app or web page, attempt to sign in with my credentials and it always tells me my password is invalid and to try again. Each month I have to create a new “password” in order to pay her bill. Completely useless. You update your app but don’t fix the bugs… really smart (insert sarcasm). Get your act together please.

Don’t bother, it’s just the website. Everything that’s broken on the website (such as payments) is also broken here. Disgraceful.

I’m not a robot but it won’t believe me recapcha is the problem or however you spell the pain in the rear piece of junk. The website doesn’t work for me either yay !

It keeps popping up another window and doesn’t let you finish payments or open pages in the app itself.

Poor app, does not let you make online payments. It keeps redirecting you to a recatcha and if you call and make a payment over the phone call they charge you extra, so you have to drive to a location to make a payment. A VERY in convenient app. 👎🏽

This app is trash. I’ve been staying in my apartment since October 2021. Downloaded the app in December 2021 and I have been unable to pay via the app this entire time. I always have to call in to pay because this app AND the website have always redirected me to a captcha to verify that I’m not a robot but the only that shows up is the captcha logo and a reload button. It’s impossible and very inconvenient. The only thing it’s good for is checking your bill amount. I’m very disappointed.

App is extremely clunky; clicking payment buttons redirects you to a “provided by Captcha” or whatever screen and won’t let you proceed. Impossible to use, especially when attempting to set up auto-pay. I set up my payment info, it goes to the Captcha redirect, I click done to leave the white screen with tiny captcha logo, and it takes me back to my payment info screen. I click save and it repeats the process. I was never able to set up auto pay because of this. It’s not a captcha “bot test” because there is nothing to do to prove you’re human, it’s just an error.