TextMagic

I can’t even count how many times my confirmation texts have not been sent out. The first few times it happened someone from their customer service got back to me/credited my account, but no one responds now. Small businesses…don’t use this app.

I found out about this app from a friend. I sent out mass messages and it worked the first time but there after not only does is not send the messages but it’ll say that it’s been sent and deducts money from the account. I sent myself a text and the app says sent but I’ve never gottten any text. DO NOT WAIST YOUR MONEY HERE PLEASE!!! It doesnot work at all.

I think I’ve never written a bad review but this is extremely upsetting. We’ve been using text magic for our business for a couple of years, in the last couple of months there have been couple of moments where the app does not work and message are not being sent, it shows that it was sent but in reality it was not. The first time this happen I called about 5 times to see what’s going on and they said they were going to call me back, of course they never did. Second time happen two days ago, same problem. There is absolutely no one on customer service handling the app, they say all the technical support team is currently full but that’s a big fat lie. I wish that I never got involved with this app and unfortunately I can’t export the data neither so it’s going to require a lot of work to transition to a new one. In conclusion and if you are reading this, I would not recommend this app at all, very disturbing experience and quite frankly the owners should just close this if they are not involved in the business whatsoever

I thought I already left a review- had a client pick text magic a couple years ago. The app and desktop are set up ok but there is no longer customer support. This app reappears your have been abandoned by the developers. I’ve sent several emails asking for bare minimum support and have received no responses. It’s probably been years since there’s been any signs of a human involved. They don’t even have an AI bot for support- it’s literally nothing at all.

Was working great previously but now random messages are not been deleted and I use for a company so it’s causing a lot of issues

TM sent me a report saying I had 17 replies to the 1000 SMS I sent out, but on the app I only had access to eight of those replies. How do you run a business unless you have access to those who respond? Very disappointed, wasted money. Closed my account and I want a refund for the money I wasted on your services.

The ability to use this app in landscape mode is huge. Obviously this originally for a smart phone. I’d love the ability to have a signature block and other templates. Chuck…

I used these guys a few months ago and the service is good and easy to use. A few days ago they debited my account for a “top up” without my permission. I haven’t used them in over 6 months and haven’t logged in after the initial use. There is no reason to top up my account without my authorization.

This app has literally changed my life at my business. The phone ringing constantly was making me lose my mind at our small biz. This app has almost replaced the use of the phone in only a few days. All of the communication around order pick ups are now handled via this app.

This is a great app; however, if you have an iPad and use an external keyboard with it you cannot view this app in landscape- making it unusable with your external keyboard set up as you can only have it in portrait. if they fix this option I will come back and adjust my review.