The Couture Club

App doesn’t work

Shame apple pay doesn't work on the app, makes checkout long winded

App is beautiful but whenever I heart something, I have to sign in and when I click to sign in on the pop up the app crashes my phone (black screen with loading circle) making it pretty useless for someone who wants to use it to browse and save items

As someone else has explained, since Thursday morning when the Elesse collab released, app just crashes once open. I emailed CS and was told everything was fine their end, I then emailed again early hours Friday as i tried the app on friends and family services and all crashed so definitely an issue with the app. Been told now the team are looking into it but pretty frustrating, please resolve this ASAP guys you are always A1 on customer service and experience.

Trying to order and the app just keeps disappearing. I’ve tried turning my phone on and off and it just doesn’t work. What should I do, as what I’m trying to order has just come out like an hour ago and is probably going to be out of stock when the app starts working again.

Would be much easier if the app had the option of redeeming points through your own account instead of having to do it through the web browser way

how long does it take for clothes to come back in stock?

The website and app is very well laid out but it is buggy. My main issue is the search function. For example I type in “hoodie” in the search bar. It would come up with 5 hoodies. But if I go to the menu..select.. men’s clothing, then select sweats and hoodies...it would show me at least 20 hoodies. Sometimes the search function crashes and tells me nothing can be found.

App crashes every time I open it even after deleting and reinstalling it.

Best thing going especially for someone like me who always buys