The Hello Club

As a medical patient and user of the app for over a year, I'd like to provide an honest review. The app hasn't received any updates for over a year on iOS. Its primary function is to inform users about promotions and enable them to earn rewards from their purchases. However, the app falls short in its main purpose. Promotions are consistently outdated, always a day behind. You can view promotions from the previous day or earlier in the week, but not for the current day. This is a significant issue because you can't order for a future date, as the product may not be in stock. The inability to view today's promotions renders one of the app's key features useless. Another problem is the process of using promotions. Often, you're required to hand your personal device to a dispensary employee so they can validate a promo or use points. This process is cumbersome and should not be necessary. It poses risks such as potential damage to your device or privacy breaches. This policy is particularly common in Illinois and needs immediate revision for a more streamlined and secure experience. In summary, the app's primary use has been reduced to collecting points for discounts on future purchases, as most other features are non-functional. The requirement to physically hand over your mobile device to a stranger for verification is highly invasive and detracts from the user experience.

It asks for my phone number, then it says it sent a temporary PIN to my phone (and email if applicable). I never receive it at either. I guess I'll just use my points at the store.

I go in at least once a week. App makes it easy to have my order ready and see prices ahead of time to know my exact total.

The application has a clean look but it’s not super easy to navigate. There’s never anything listed in the offers section and the promos and more section does not update. The shopping section of the application needs a lot of work. It’s not convenient to have an internet tab open within the app- it should be shopping right within the application itself without the awkward window.

Just as everyone else states app is very glitchy! Any time I access the app it kicks me right back out! Can’t even access my coupons as I wish! Needs to be fixed😒

With the new update it’s impossible to order through the app it takes you to safari. Why are we pushing out updates without testing it? 🤦‍♂️

The basic pieces are there…it could be a good app, but as it is now, it’s very unintuitive to use and hard to navigate. The buttons are not self-explanatory, and I just feel lost every time I open the app. The categories and filters reset after opening, so I have to go back and RE-ENTER all my filters. Ugh…

I don’t understand why when I choose a flower to look at and then hit the back button it clears all my filters and brings me back to Home. It makes shopping on the app a 30 to 45-minute process when it should be a 5 minute process.

Their complicated glitchy ordering system is tedious and time consuming. Their actual product is sub par. The app is difficult to use. The reward system is complicated and unrewarding.

1. It’s extremely buggy and I’m some instances, you will click on a page, and there’s no way to get back out of that page without completely closing the App. Sometimes closing the app doesn’t work and you have to delete it and redownload it. 2. When browsing for products, when you click on a product to read more details, you can’t click back/continue shopping without it completely clearing your filters and starting back at the top of the page. It’s a nuisance when scrolling through all of the products to compare read about and compare them. 3. Haven’t gotten any rewards points for my last two purchases, which were made through the app. I received points when I purchased in-store. 4. Sometimes items say they’re still available when they’re not, their inventory isn’t always accurate.