The State Bank Mobile, MI

I’d give it a 5 star rating except once I downloaded the latest update for my iPhone the camera on the remote deposit does not work. I’ve called to express my concerns and was told to turn off the automatic rotation feature on my phone and that would take care of the problem. When I informed them I had already tried that and it still didn’t work they didn’t have an answer and said they’d look into it. That’s been a few weeks and still no progress.

iPhone 12 latest update to software. This app never remembers my username, password, or network. I have to log in and get an email code every single time. Fix it maybe?

Like anything from The State bank - clear, easy to use, safe and allways accessible. No hidden fees either. Best bank I have ever used - both personal and business! Thank you - Sami

The new app will not show my notifications when my debit card is used. I went into the bank and to try to figure it out, and it still doesn’t work. Tried deleting the app and reinstalling it it and still no luck. Went through my apple setup and still nothing. Pretty bummed.

I've had my account for decades and I've never had issues logging into my online account via website or app, until last year. It's been several months I can't login to the website or the app. Its an absolute inconvenience to have to drive to a branch to ask about my account when previously I could look at all my account info through the app or website.

they took off my review but anyways i stopped using the state bank after this app came out they kept logging me out the old one now my account was locked. Safe to say i switched banks

I’m enjoying the new app. I like the bigger letter.

This app is absolutely terrible compared to the old one. I was really expecting much more from this completely new setup. I have logged in well over 50 times now, and it still makes me do a security check every time with my email and a code. In addition, I have to log in another time after that. It has been such a pain and nobody at State Bank knows how to work it nor care. Also, the app appearance is not the same as the pictures and it will not even let me deposit a check. There is no option. I am extremely dissatisfied and highly annoyed with this app. Please fix it!!!

The new app is good except for one thing…. YOU TOOK AWAY THE INSTANT BALANCE BUTTON 😡 Trivial for some,I’m sure, but I liked not having to log in every time I just wanted to check my balance.

The app/online platform will not allow me to pay my mortgage. Now I have to call and sit on hold for HOURS. Extremely frustrating.