TheKey Caregiver Connect

The support never answers the phone no matter what time of day it is or what day it is. I’m missing hours because I can’t login too get the jobs. The old system worked this new system is a disaster.

Even when location is on it gives us a hard time clocking.

It keeps logging me out an when i put my number in it says contact support i texted the number no response an i called it keeps hanging up on me so frustrating this how i clock in an out for work

Not able to see the clients that I have. The shifts show or they don’t they come and go as they please even though they are supposed to be up there. I could be In the middle of a shift and the clients name disappears from my shifts for that day. Because of that I’m not able to clock in and out or see the clients plan and address information. It’s aggravating!

Let’s me clock in and out, view my client care plan and notes from last caregiver. Love that there is no password!

Not recording my clock in and out

Doesn’t allow me to view past notes from morning or night time caregivers. Please fix this as we caregivers rely on our notes for some of our communication

Privacy and terms of service pages are always “coming soon” so they force you to blindly accept it. No other way around it. App also doesn’t support android 12 or earlier and no users can post about it on the play store due to the fact they are blocked from reviews until the app has been downloaded. What a great Loop hole. Got to have some backwards compatibility, can’t expect everyone to have a new phone.

Shout out to HCA Bay Area! Palo Alto