tlyfe

I received an email from TDS stating to activate my deposit protection account, either do it on their website or use this app by entering a code. Nowhere in the app is there a place to enter a code. Entered it into various text fields, nothing. I contacted support asking where I need to enter this code to activate my deposit, no response. Some words are not even spelt correctly, like “Propery Alerts”. Some text fields aren’t programmed correctly, like not being able to delete all characters in a text field because it keeps re-inserting the first character when you try to delete it (meaning you have to type a character, then go behind the new character and delete the first character which is a joke). The advertising is misleading and not transparent, like telling me in the email about building my credit score and on the website, which after digging is actually an excessively priced subscription. The characters in all the marketing art are highly creepy. After no response from the support in the app, I search online and find out you cannot activate it in the app anyway, as you need to do it on the website first and THEN use the app, despite the email about activating the deposit saying “the easiest way to do this is with” this app… I’ve had many tenancies including with TDS and never had a problem, until they’ve launched this tlyfe mess that has overcomplicated the 1 job they have, while tenants already have enough stress and things to do when moving home. Poor. Avoid the app and just use the website if all you’re looking for is to activate your deposit protection account.

Wonderful app for both renters and agents. Helpful in beating the queue and getting priority viewings in. Allows agents to easier sift through the huge demand on every available property.

Fabulous app so very easy to use

Helps get to the top of the letting agent’s list. Excellent, easy to use App. Loved it’s simplicity and effective.

The tlyfe app is so simple to use. Very user friendly and offers everything I need as a tenant to give me the best chance of finding my next rental property with it’s ‘Rent Ready’ feature. I’ve had my ID Verified, Right to Rent Check done, and have been fully referenced so the hunt for a new home begins now … wish me luck!

Needed to rent but was one of many tenants looking at property Rent Ready via Tlyfe put me at the front of that que …. Thank you Tlyfe

My second year university house used this company to hold our deposits which was meant to be given back at the end of my tenancy. After filling out everything I needed to, the repayment was confirmed but they have failed to give me my deposit back. Countless emails have been sent and some were even ignored but no conclusion still. Logging into my account today I see the deposit has been “closed” and the price is now £0 although I have not got what I’m owed. At first I thought it was technical difficulties but I am now convinced it is theft. I feel sorry for you if your landlord chooses to use this company to hold your deposit, they will steal it.

But facial scan for ID verification doesn’t work in the slightest. Either freezes or tells to move away when it’s just told to you to move closer (or vice versa). Pointless.