Charged for a year and won’t refund
I’m at odds with Apple!! My 12 year old daughter downloaded this app on my iPhone for a school essay. I didn’t know about it … I was charged $65 and I contacted Apple. Explained the dilemma. As they can see, it hasn’t been used , the app. Requested a refund. 2 days later- get denied. Appealed that- got denied again!! Why will they refund me $2.99 when my daughter subscribed. But this one was a $65 annual subscription. And they won’t accept my request. Please make this right as the customer service aspect of the app is falling short !!