Excellent coustomer service
Excellent coustomer service
3.64 out of 5
11 ratings in Australia
Excellent coustomer service
I had an extremely bad experience with Toothsi. So much for publicity and nothing in terms of consumer care. I ordered aligners as per the suggestion of the sales rep who mentioned that I don’t need much correction. When I received my pdf of the smile makeover plan, I told them that it was only covering my front teeth and the major portion of my correction was supposed to be my rear ones. No one got in touch with me, I asked to review my plan and suddenly after 8 months, they sent my aligners with the initial profile and no correction. No one responds to the queries, they just make a proxy by texting or giving you a call and if you don’t pick up or text/ call back, no one responds. In my personal opinion, your local dentist might be 5k costly but is worth it. I had the option but went with Toothsi because it was 7k cheaper and the grand marketing it did.
Fake services they just provide only first set after that they will not deliver remaining please don’t go with toothsi I just completed my half treatment and now I shop using because they are not providing remaining aligner
Using Toothsi for more than 6 months, I must say their post sales service is pathetic. No timely support, very long call waiting, more than 30 minutes to get assigned to the chat support. I had raised my support ticket on 30th October, and still no resolution. They said they will call back soon and I got a call back after 1 week that too bcz I raised another case with support again. I wanted to get the buttons on my teeth removed for my wedding and just for this they charged me 4k until I fought back and they reduced 1k. They said they will assign relationship manager, but except for him asking me to buy more of their products and to submit a rating in the first 2 weeks, I haven’t heard from him at all even after me initiating conversations.
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Rank
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Top Free
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106
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