Money wasted, no content, refused refunds and rude customer support
They called us and told us that they are from a professional education company that my child’s school has partnered with and that they wanted to visit our home for counselling(we later found out from the school it was a lie). They came and made huge promises to the point they even said that they will give us a full campus tour of IIT with our best plan, they assured us our child’s education board was available. Firstly our child’s education board has pretty much no content and they just reused videos from other boards. Secondly, their so called ‘doubt-solving’ feature has just random untrained people who copy paste answers from google and talk rudely if the child asks for a proper explanation. We made multiple calls for refund and they always kept saying ‘we have forwarded this to our team you will get a reply’ but nothing was done. After so much trying, they said go to our BYJU’S platform we will shift the plan and convinced us but then when we found out our child’s board is not even available on the platform they started saying things like ‘make your child change the board’ and kept forcing us to go to BYJU’S , after multiple conversations when we denied they stopped calling and doing anything. We made calls later to customer support and they said they will give a refund but half since the half term was already done ,when we told them this happens because of their delays, they said that according to their ‘system’ we made no complaints. They used baseless excuses to halve the refund. This is a scam.
