Tops Online - Food & Grocery

Terrible App. Do not bother. This company needs to invest in their app.

The app doesn’t work on IOS. I can’t fill my basket or purchase. Back to villa I go!

I like the Tops online shopping app and use it frequently but if the bank connection is timed out you cannot get back to your order to try again. I don’t know if this is the Tops app or the KT bank site but it is very annoying and I have to order from Lotus’s or Villa instead. Would be great if this can be fixed!!

1) App is so very, very slow to load (often making it unusable). 2) Frequently find items in my shopping cart that I have not selected / ordered when I open App (complained to Tops Online who suggested changing my password - which have done but the problem remains) 3) App navigation far to complex and difficult to manage on a smartphone screen. 4) Comment feature solicits no response and is ignored. 5) On occasions have selected items only to find different items are placed in shopping cart.

So slow

Blank screens,locks up,cannot order properly,if they change prices after you put in basket it will lock up cannot even delete...........so many problems with it,hope they didn’t pay for this rubbish !!!!

Tops should provide delivery to overseas (outside Thailand) customers. This would be good business. Any response from Tops?

No filter or sorting options once you search via key word, and key word search turns up irrelevant products. Many items lacking photos so you must depend on the description to make decision, however, many items don’t include a description. This is not helpful when customer is not familiar with the brand. I tried buying 6 items and when I entered all the card payment info, it sat in the backend with a blank screen for five minutes. Then I got tired of waiting for payment to process so I hit the back browser only for all the items in my basket to disappear and order cancelled.

Looking for products, adding products to the shopping basket, making changes to the basket etc etc takes soooooo long as the app is laggy beyond believe. To make a truly frustrating purchase experience even worse came at the end when I couldn’t add my credit card details to pay for the order. Had to pay cash on delivery since the „add credit card“ feature only allowed me to add my name but no other details of the card. Ridiculous! It took me 30 minutes to finish an order that would take a max of 5 minutes on the PC. Avoid this app as a plague! It’s useless!

How can I add my 1 card number to my account?