Tracfone Wireless My Account

Spend hours and hours of my life on the phone with them. Never provided me the service that I paid for. Have tons of recorded calls of their customer service reps being rude and refusing to transfer me to a supervisor after 8+ hours a day on the phone. Hung up on multiple times. Never was ever provided the service that I paid for. Tracfone is terrible. I cannot wait until they’re out of business. Tello is great, and owned by Tmobile, Straight talk is Verizon. Mint Mobile is by far the cheapest. You’ll thank me later.

Convenient easy to use but I’m upset that I lost 1,000 points because I thought it went towards my monthly payment and it was to use towards a new phone so I lost that I reached out to customer service and the rep couldn’t help me I also sent an email about getting the points reversed back to my account and have not had a response from them

The Tracfone app has not been working right lately. When adding data (specifically the smartphone-only 60 day $25 plan), there’s been a “Value Added Services” “3GB Data Card” screen popping up that prevents you from continuing and buying the plan. It’s not that you have to buy that— you can’t choose either way because there are no buttons to select. If you scroll down (below the bottom of the screen), the buttons are there, but you can’t tap them since it scrolls back. This happens on an iPhone SE (2022) with iOS 18.1.1 so it might be due to the phone screen being smaller.

My wife and I have enjoyed TracFone service for years …..And we have never been disappointed !

Always blocked by security incident.Never happens with ANY other apps!

Should be able to check balances without having to do two factor authentication via email. Also don’t like receiving texts from Tracfone. Sending stop request will get acknowledged and yet texts keep coming

Prices are fairly good, but for how terrible the app and customer service tends to be its almost worth it to go with one of the many competing budget options that are just barely more expensive that don’t have laggy, slow, buggy, and all around unappealing apps.

Very easy to use. Used the live chat button. It worked quickly and very effectively.

This must be the absolute worst phone company to exist. The support is the opposite of helpful. Do not use Tracfone. Get anything else. This app is bad. The website is bad. Phone support is worse. Take my advice. Run.

I saved on a monthly plan for my new SIM card