Trek Central

I bought a Trek Rail 9.8, this app will not connect to my bike. Tried multiple ways, nothing. And for some strange reason, after almost two years in business and they still don’t have a support page! Wast of time!

Motor tuning is great, but very disappointed I can’t connect my Apple Watch and record power meter in domane+ to collect both heart rate and power into iOS fitness apps as well as expecting to strava

Don't rely on the trek app as your primary source for riding. I've had trouble with it staying connected on all of my rides tried to remove the app, forget my device but still not working.

The support page is horrible. And the tutorials inside the app just gloss over stuff at a super high level. The FAQs say I should be able to “seamlessly”download to Strava, but when I try to I get a cryptic error message. There is no obvious way to connect to Strava from Trek Central. What the heck!

If you are being safe and using an app to store long, unique and complex passwords for your various accounts, this app is useless. The password field does not allow pasting. So to use the app, you are going to need to type that long password character-by-character. No thanks. I’ll pass.

I rated this app at 4 stars. It would have been 5 if…….. I use it for maintenance information (miles risen, state of charge, etc.) since both I and my spouse have Trek electric bikes, it would be nice if both bikes would pair with the app and the dashboard would allow selection of the bike in question. It is a real PITA to have to go through the process of pairing the second bike and “losing” the first every time I want to review the other bike’s data. If that were possible, then I would rate it 5 stars. Edit: Additionally, I have reported this to my local Trek dealer that when connected to my Dual Sport+ 2, the app recommends tire pressures for both wheels ridiculously low (in the 20s, PSI, while the tire wall says maximum 50 psi). If I followed the app’s recommendation, I would be riding to “Pinch Flat City.”

I’ve used this app for over 500 miles of rides and it recorded the rides perfectly until I updated my iPhone to iOS 18.x. Now it actually doesn’t record anything unless I stop riding to pull my iPhone out to see if it’s recording … then, oddly enough, it will start recording. I’d be happy to share more info and/or data if necessary.

I got my bike two days ago and downloaded the app yesterday I tried to create my trek account and I kept getting an error trying to get through the legal agreements page. I tried again today and I had to create an account again and then reset the password, and then verify the email, and I still got errors, but I finally made it onto the app. Now looking at the app I can’t believe it doesn’t have an odometer on the ride screen. I’ve been looking through the Settings trying to find a way to add trip and odometer but i can’t find it. So, as I said,iffy.

Lately the app crashes in the middle of a ride almost every time and the only thing that works is for me to completely reboot my iPhone. Since the only way to see exactly how much battery power is left and what the remaining range of distance is, this is supremely frustrating. In addition, all my rides are labeled as being in the wrong city, even though all my location settings are correct (and the map of the ride is correct). I reported this issue several months ago and never got any response from the developer.

Can’t connect the trek app to my ebike verve+4s😠