Triodos Bank UK

It’s just a good bank innit. Better than the crooks on the high street. Peace and love

No error codes given, simply a sorry error message repeatedly during verification. This is after using a verification code provided by Triodos.

Five stars.

Well managed on line - easy to work with and a relief to feel there is someone you can trust to do the right thing! Ethical at the core! Thankyou!

Latest update which allows savings goals shows how confused Triodos are. They've clearly seen how outdated their banking is and are trying to put a tiny plaster over a huge crack by implementing a feature from other banks that I cannot imagine anyone with Triodos is asking for. Meanwhile the web banking is still two different interfaces in one and you can't contact a person from the app. Customer service is poor too. I recently asked come questions around security (it seems mighty easy to transfer £20,000 with minimal verification) and they couldn't have been more dismissive or defensive. Meanwhile they are still not supported by most Open Banking APIs and they've closed down products such as the Junior ISA. Been with Triodos for years and I am increasingly feeling that they are not interested in customers, just the deposits for lending to ethical business.

I find it confusing that there is a banking app and online banking, which seem to have different functionality. It seems logging on to online banking requires my tablet and my phone and scanning of a QR code, which then opens the online banking. This is not very intuitive or useful if I’ve not my phone to hand. I can’t do everything in one place, which gets very confusing. Hopefully in time I will fathom out if I require the app or online banking and it will become simpler, but as a new customer, with dyslexia, I’m currently finding the set up very confusing.

Great to know your investing my money ethically. Good security, good customer service, good app. Happy customer.

Easy to use app, ethical banking

Triodos bank is the only one I feel really comfortable banking with. I have a couple of accounts with other banks, because not all organisations recognise Triodos, but the level of customer service, ease of use, and general ethical behaviour of Triodos makes me wish I could hold all my accounts with only them. Thank you, Triodos, for making banking comfortable. 🙏🏻

The easiest