Tru2Go

App is good. Easy to make transfers and responsive but limited. Have to call my local bank to do things such as freeze a card which is pretty inconvenient when it’s late and my wallet is stolen.

This app is great and simple. The bank is even better! Great people and community.

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I love the convenience of the app and being able to have my account information right at my fingertips 💛

The transfer utility is absolutely horrible. A week to get it set up, and days for an actual transfer to happen.

Crashing say application error

Can no longer display on my homescreen to display my accounts I have to long every time just check my balance when it was so easy to look on my Lock Screen ever since this IOS update 18 it’s been a issue

What else can I say?

I’ve always loved this app until the latest update. The fonts used for balances is now incredibly small and not bold. All previous versions have been much easier to read. I’m quite disappointed in the changes. I still love the ease of mobile check deposit and how most deposits are available immediately.

As a long standing member of NFCU, I truly love everything about them, and the use of their app is by far a world class experience!! Our only gripe is the fact they don’t have a high yield savings account. As a result, my husband and I decided to join Truliant for their high yield savings account. Great. Their app?! Holy smokes Batman!! We have our app notifications set to try and mirror the experience we have we NCFU, where we’re to receive a notification for ANY transaction with our account as soon as it happens. NFCU, when you make a transaction you receive a notice to your phone before you’re able to put your card back in your wallet, or close the confirmation screen. Truliant?!?! We get notifications DAYS later! I’ve reported it to the customer service and they swear nothing is wrong with the app, there’s no delays, but 4 months later we still experience this issue after updating the app, uninstalling and reinstalling again, restarting the phone….its not us, it’s them. Also, I needed to change my ATM pin and had to call customer service in order to do it….NFCU you could do it straight from your app. We travel out of the country, of even domestically, NFCU has an option within the app to set travel plans (even with multiple destinations within one trip) so your transactions won’t get declined on travel as a safety measure…..Truliant has no such thing. The day we went in the branch and signed up for our account, our agent swore their account had top of the line technology and was greatly competitive. No truths there. It’s pretty antiquated if you ask me. Needless to say, the user experience is EVERYTHING these days, and Truliant’s app has some major configuring to do to even compete in today’s climate. As a result, my husband and I are starting to explore different high yield options, solely because of this app experience.