TrustYou - Reviews, Revenue and Downloads - Apple App Store

Description

TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:

Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app

Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score

Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.

New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.

Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.

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Screenshots

User Rating

3.77 out of 5

53 ratings in United States

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Ratings History

Reviews

FD

We’ll see. Just downloaded

Pretty good.

Not as good as the desktop version but it certainly gives me the info I need on the go and allows me to respond and navigate intuitively. The most frustrating and infuriating part is I o come up with nickname to submit my review. Every attempt has been taken.

Matt B

The app is stable and user friendly. The dashboard is intuitive and the platform combines all platforms and reviews. Overall a good app to track hotel reputation and respond to guests.

Easy to use!

This has made life so much easier for hotel staff. I like the UI and the overall functionality. Highly recommend!

Sleek design and great functionality

Really satisfied with both TrustYou as a company and the app itself, highly effective and does just about everything I need it to do

Newly updated

The mobile app has been updated over the last few months. Many more features available.

Not working

Dates are not changing as current date. It still show nov 2019

no login

womt let me login..

Good update

Updated version fixed a lot of issues

Cannot See Any Reviews in the App

Why aren’t I able to see any of the web and/or survey reviews in the new app?

Name	Reviews	Recent release
ALL Heartists program	0	3 months ago
ALICE Staff	16	1 year ago
Accor Key - hotel keys Hotel keys on your smartphone	2	3 days ago
PathSense Trips	0	10 months ago
Shiji ReviewPro	3	1 year ago
North Beach Resort & Villas	0	11 months ago
Hotelier by Staytus	0	2 months ago
N/A/ N/A/	0	7 months ago
Extra Holidays Let's get you on a vacation	1	1 year ago
Ivy Staff Chat App by Go Moment	1	1 year ago

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