TruVideo

Can’t zoom, orientation changes inconsistently with actual orientation of phone, deletes videos when screen shuts off.

While using the app sending videos is like gambling 1/100 times you’ll win better off using messenger. App doesn’t send videos half the time let alone even upload them. Has to be the worst app I’ve ever used by far not to mention makes you login in every time you use it I would give 0 stars if I could

Videos delete out of no where

Deletes videos if screen goes black. Also exits out of the app every time your phone locks.

VIDEOS JUST DELETE OUT OF NO WHERE AND TECHS GET ALL THE BLAME DUMB APP

They continue to listen and take feedback from Dealers to improve the technology. Its clear they want to help service departments and are dedicated to making that happen

This app is very simple to use, just click on the repair order a shoot a video!

The app is incredibly “buggy” and many features are just a pain to use. When ever I try using this app it just kills my workflow and diminishes my efficiency. If you have the option to find or use a different app, please do. Not worth it for a company worth 5mil

Fresh App with the new Apple IOS 16 update but I’d prefer to have the old one back. The app no longer keeps the phone awake while the recording is paused. Once the phone goes to sleep the video is lost. Had to change my phone setting so that the phone never goes to sleep. That works to avoid losing the recording but problematic for functionality reasons outside of using Tru Video. Also zooming in and out while recording is no longer possible. That capability was very useful and should be re-implemented.

Takes a lot more time for flat rate techs. Although it has helped sell bigger job due to visual proof, the App constantly crashes and causes us to have to repeat all the steps during a simple oil change. Freezes and closes the app, or the phone goes dark when transitioning to other parts of the vehicle and deletes the video. We don’t get paid to make videos, we get paid to work on cars.