TUI Travel Money

There is no point in using this app. It’s absolutely terrible. After almost 2 hours of 2 of us AND the TUI travel agent trying to set it up it’s still not working. Absolute nightmare.

I got this card in July for trip to lanzarote card worked well even able to top up in 30 minutes. However now on a cheeky September break in Gran Canaria it’s taking over 24hrs to top up leaving me short of money so I either go without or get charged for using my bank card abroad. Come on TUI money get your act together other cards can.

Can not log in at all even tried some of the suggestions that a developer had suggested nope wont even let me it’s frustrating to say the least will be going to get the remaining funds from the account and using a different company that their apps actually works and is supported same the app that is vital to the account doesn’t work :(

Used this card/app in the past when working abroad with no issue however I’ve now got a new card ready to go away and I wish I’d went with another company, the app now constantly crashes or says there’s been an issue topping up even when all details are correct…

Would have more luck accessing my travel money sticking my arm down a toilet than accessing it on this app. Completely broken and useless.

I haven’t even used the card! Have put money on it in store , downloaded the app but it won’t accept any pin combinations that Iv tried ! Everyone it says it’s already in use . Iv tried thousands!!! So can’t even access the money I have put on it when we leave for holiday later this evening

Got this app recently with a card, can’t login, tried and created new account but still won’t work, tried to find my old details and login, nope. Card works but i can’t use the app to see what’s on it. Basically if you forget it (as my iPhone didn’t remember it) you’ve lost your app.

What a rubbish app

I have had the Tui card for a while now and unable to top up via the app or web page. Customer service have been no help at fixing the problem. Card worked fine when abroad but pray you don’t want to top up. Without friends in Scotland putting money in the account I would have been in trouble. Avoid Tui travel card.

The app is terrible, had an error code a few days ago and logged me out. Re-downloaded it to see if it was all alright. Go to try and log back in and it doesn’t let me, it keeps saying invalid credentials!! I have money on the card ready for my holiday and was going to top up again. Now I won’t be able too and I won’t be able to see my balance while on holiday. Just won’t sign me in for some reason!!!