Tulip LiveConnect

With Tulip LiveConnect, customers can communicate with retail stores in real-time through a simple and intuitive user interface alongside the Tulip Clienteling App.
Tulip’s LiveConnect solution is one of the first to support omnichannel messaging on the most popular social chat platforms, enabling retail store associates to expand communication beyond the one-to-one model.
By using Tulip LiveConnect:
- Retailers can further enhance their customer experience and capture incremental sales
- Associates can easily respond to customer inventory questions and share product information and photos through their in-store mobile devices
- Customers can chat directly with any store of their choosing through their preferred social chat channel
Tulip’s LiveConnect App is available to Tulip customers only.
Key Features
Omnichannel Chat
Send and receive messages from popular messaging platforms such as WhatsApp and WeChat.
Catalog Access
Leverage real-time product information and quickly look up products via search. Become instant product experts with access to product details, manufacturers’ notes, and rich product media.
Share Products and Photos
Include attachments from the catalog or photo library to engage with the customer.

Chat Routing
Leverage Tulip’s chat routing capabilities to connect with customers messaging the brand’s global social chat account. Reply to customer enquiries routed to specific store locations.