Udrive

The password reset option will send an email and when I click on the link from the email, it asked me to download the app again

Confusing T&Cs. Poorly designed app and unhelpful customer service. The lack of clarity on charges meant this service worked out more expensive and less convenient than to have just taken taxis.

Can’t add payment details which makes the app u unusable. The app extremely glitchy and the map isn’t smooth enough

Was unable to add payment details despite support from the contact centre. I was made to basically test the send screenshots of the errors to the support team

Требуют персональные данные и фотографии. Отказывают ссылаясь на неправильно сделанные фото. Исправляешь, делаешь, как они требуют. Снова отказывают, но ссылаясь, что водительское удостоверение не международного формата. Я водитель с 2002 года. Мой опыт вождения был в разных странах и по горному серпантину. А почему бы вам сразу не указывать в правилах, что именно вам нужно? Прежде, чем люди поделятся с вами своими персональными данными и своими фотографиями?

Super convenient and easy to use!

Its a very nice experience with Udrive very easy to access. Very nice for the new license holder.

This is probably a great service. But let down by its tech. The app crashes when you try and upload an image. And the mobile website doesn’t even have clickability to be able to upload an image. So I’m stuck. No registration so no car!!

The map for the cars is very inaccurate, a couple of times I have reserved a car for 15 minutes and walked for that duration only to arrive and find that there is no car there, resulting in having to get a taxi. A new feature has also been added which is ‘termination date’, today I approached 3 udrive cars nearby and each of them required a termination date. After trying multiple times to input a date and time trying various methods I then gave up and flagged down a taxi. The app is great and convenient when it works but from the majority of my experiences it has been quite unreliable.

Sometimes google maps doesn’t work. Need to add invoicing to the car that your driving! I’ve been charged sometimes without even knowing what for.