UniBank Australia

Locked out of account using old version and can’t update to new version.

Too many issues especially with login and security. Can use the same information after reinstalling the app and login fine. Wish they’d sort it out and not just pump out error messages like “we’re working on it”.

App reliability has improved a lot compared to the old days, and now works well for common basics. But lacks some simple things like statements in the app.

I notice this app was last updated about a month ago. So clearly the UniBank IT folks aren’t matching the iOS and Mac updates. Today, just when I needed to check my balance in a queue at a shop, it had stopped recognising my print. So I used my passcode. “An error” occurred. Irritating beyond belief and very stressful!

I had to delete and Re upload the app a few times as it gives error message. It creates concerns that someone may have hacked the site. Why put your customers through this?

No verification text comes through to enable first time payments. Been this way for a year.

Really happy with the UniBank app and it’s user friendly interface. I dialled the call centre through the link in the app and I wanted to leave feed back from a call: Reference for the call- 39739914 The gentleman I spoke to was so helpful with a task that I wasn’t able to give much detail about due to my lack of knowledge for what was going on. Thank you so much again to the man on the phone. I truly thank UniBank and their friendly staff for always assisting. I

Unfortunately if I want to view payees or transfer funds to payees, the app crashes. I lodged an enquiry and received a response indicating that it is being investigated on the 10th of June and have heard nothing since.

The recent full app redesign has brought one long-missing feature; you can see your actual account numbers now! How? It’s very unintuitive, but you have to tap on the icon for an account while viewing the transaction history. Insane. Everything else about the new app is worse. No other new features. Frustratingly like so many other apps now as well, they want you to sign in with your password, on your passcode protected phone, then create ANOTHER passcode so that you can use Face ID. If you are happy to stick with your banking password then you can’t use Face ID at all. Feels like this update was a waste of member funds.

I was hopeful that this app was going to be great. UniBanks marketing dept were certainly pushing it as being fantastic. Maybe I’d be able to use it like I use Bendigo’s app, and be able to return to the UniBank. I’ve been a member since 1979, and was still hopeful that the fantastic service it used to provide would return. As soon as I opened the app, my heart sank : the app did not recognise the fact I was holding my iPad in landscape mode (as is normal on an iPad) and forced it into portrait mode. I was then presented with, what I can only describe as, a picture a a fuzzy Cheshire Cat praying to the god of phones. I pressed on and logged in. Where was the app? I’m used to the rich apps provided by other banks. Ones that show you your accounts, and your last few transactions, in a neat and orderly manner, at a glance, when you first log in I scoured the almost blank page and found a couple of options. This app looked more like a demo, a proof of concept, not a fully functional app. Whilst it runs on the iPad, it’s obviously not designed for the iPad. There’s no flexibility multi device user interface here. Just a barely functional phone app, that runs on the iPad Such a disappointment. Such a missed opportunity.