Unified Practice - EHR Agenda

Recent update seems to have broke something, as every minute there is a new notification. And furthermore ALL previous notifications are being treated as unread and new.

Having patients unable to schedule appointments due to an update that completely wiped out clinic availability and scheduling. Cant do the fix for this on mobile or through the app and need desktop to do so. Absolutely terrible

The price of this software went from $560 to $907 during the pandemic and yet they cut features in the software. I asked for a software fix (that would restore functionality previously available) in May 2022 and was told they were “working on it” however its now February 2024 and this has yet to happen. I just received an email that the price is increasing again to $963 and that the fixes I was told would happen two years ago are not guaranteed. This product is seriously overpriced and they are totally arrogant and defensive about how “great” their product is. The email explanation for the price increase is that they have doubled their staff. With double the staff you would think that they could finally improve their product but I’ve seen few improvements and the requests from me as an actual user have been ignored.

When typing a current patients name in to make an appointment a prompt comes up and states “patient not found.” When searching for patients, typing in a first and last name spelled correctly… the patient does not show up. Extremely frustrating. App is updated. Have used UP for over 6 years and there are more and more issues as of late.

I have tried the app to help manage my practice. It’s not great but at least I can put up with to keep me straight. What really forced me to write a negative review is: Monday morning I booked an appointment from my office iPad, later I felt sick, I canceled the rest of the appointments of the day and went home. I got violently ill and finally tested positive for covid, so I picked up my phone canceled the appointments for the entire week according to what’s shown on the app. Since my phone didn’t reflect the appointment I booked on Monday, I didn’t call that patient not to come. Friday my patient was waiting outside of locked office and then sent me a text. I probably lost a dear patient that has followed me for long time. It seems like the calendar always requires a manual refresh to see the real time data on each device and I have 4 devices loaded with this app! And with high fever, splitting headache and coughing off my head, will I have the right mind to remember to force refreshing the calendar to see who I need to call to cancel the appointment?

Why isn’t there a function to see all clinics? This new patient portal roll out has gone terrible, I’ve lost patients over them not being about to log in and create an existing patient visit and end up with 4 accounts for the same person with no way to merge the accounts. If I want to block out my calendar for some but not all locations, I have to create and individual block for each location instead of just a simple check box to apply to certain locations. Stuck with it for so long because it was cheap but I would rather pay more for a product that works well.

It’s been less than a month, I’ve barely used this thing because of various factors. For one, on the webpage, every time I go to a new menu it reminds me about this Townhall webinar. Every. Single. Time. I click on a new menu. It’s been this way for way too many days and I’ve submitted two complaints. It also brings me through the calendar tutorial every time I go to the calendar. You have to be kidding me. There’s also a lack of fluidity and ease about the whole thing. It’s not terrible but it should be much better at this point. I’m spending $60 a month for a calendar and SOAP notes. Get it working better, there are zero good excuses. You must have the resources available.

This app is terrible! You cannot accept or reject appointments. It doesn’t load correctly l. Quite frankly it’s useless and I am really thinking about switching over to Jane. Unified practice has made things more difficult that they have to be.

This app works a lot better in my iPhone than it did on my old Android. I often have to refresh the screen to make it show changes. It’s also annoying to be unable to delete time offs that are in a series from the app. Plus, I wish there were a way for me to see if new patients have at least filled out their paperwork. I’d also love to be be able to look up patients by their phone numbers. But despite these issues overall it’s robust enough for me to schedule patients when I’m on the go and that’s good enough.

UP working on there product. Getting bettet!