BEWARE - DEFECTIVE PRODUCTS NOT BACKED UP
Very displeased with this online Boutique. Their quality control department is basically non-existent. I purchased 3 pairs of Vintage Washed Joggers (not cheap by the way). After 1 washing…holes in the seat seam of each pair. When I reached out to Customer Support they did nothing. I was initially sent a return policy link! What…this is a defect issue? Then, only after a complaint about that response, I was issued a “store credit” that didn’t even cover half the cost of 1 pair of joggers!! Really, I don’t think so. I also purchased a graphic t-shirt and sweatshirt. Graphics peeling off both after a couple of washings. Graphics are supposed to be their specialty, hmmm?? Where are the quality control checks…it should not peel off. Again, they were not cheap items. I honestly don’t mind paying a little more for good quality, but that is not what was provided by or my experience with VELVET NOIRE BOUTIQUE. I will never spend my hard earned money with VELVET NOIRE BOUTIQUE again and I HIGHLY-RECOMMEND that you don’t either. They go on and on in the “lives” about the quality and how they STAND BEHIND their products…NOT!! They constantly give “cart refunds” for SHARING their LIVES, but they won’t replace defective products. Shame on them!!!