ViaFit

I’ve got the Matrix TF50 treadmill. The treadmill sends workout info to the ViaFit app and the ViaFit app says it’s connected to the Apple Health app. The problem is that when I check the Apple Health app for workout information, it’s not there. This very expensive treadmill has a terrible app. They need to update this app now!

Takes my iPhone images of Matrix display 10% of submission, regardless of light, angle, size, etc. Never accepted any “manual” submissions. Why Johnson/Matrix associates with this dumpster fire app is a mystery. Designers should consult some middle schoolers for help with this glitchy app.

The ViaFit app is sad.I have a Matrix T75 treadmill. And have been trying to find easier ways of connecting to Apple Health without having to start my Apple Watch every time. The ViaFit app does the very minimum basic function of tracking workouts completed on the treadmill. It says it links with Apple Health and Strava but I have not found that it actually sends the workouts to HealthKit or Strava despite having “connected” them. And Strava in ViaFit lists a date and time with Strava but nothing shows up in Strava. I guess I will go back to using my Apple Watch while I am using the treadmill. Extremely dissatisfied considering the cost of the treadmill. Looks like this app has been completely abandoned for improvements.

Workouts simply stop transferring from Matrix XuR console on our elliptical. Many resets, user deletes, reinstalls, power resets etc. have not helped. Support help requested with no response. Even when workouts were transferring, data was quirky. Not worth the trouble and will look for a better interface app.

I use this to connect to a Matrix treadmill. It works occasionally. By occasionally, I mean almost never. The only way to update workouts is to delete the app and reinstall. If it wasn’t for wanting to record the workout data in Apple health I’d just delete it

Doesn’t work Awful may be a better description

Well it will download and open. And you can “connect” it to Strava and Apple Health. But if you actually want it to sync activities, you are out of luck. After a few days of not not syncing, I’m now getting constant “uploaded with errors” Strava notifications, though nothing actually uploads. So not only does it *not* work, it actually makes things worse as I have to deal with constant error messages. At this point it seems like they just made this app so they could say that workouts will sync in order to sell the equipment, as I have no idea how something could be this bad for so long without being fixed with an update.

I’m pretty sure ViaFit and Johnson Fitness are going or gone out of business. I’ve contacted them repeatedly and they never return calls or emails. The tracking feature of my treadmill no longer works. Avoid this brand if that’s a key feature

We just purchased a Horizon Evolve 3 Elliptical, one thing that attracted us to this Elliptical was the promise of an Exercise App and Website that could track our workouts and relay this information to other apps. Since day 1 this app nor Website has done so. I have repeatedly tried to seek support help with this but the responses are that it’s my issue not their’s. I can’t even consistently record manually be I apparently take pictures with glare according to them. I have yet to find glare in the pictures before hitting the same button. Don’t waste you time with this app, website or for that matter Horizon/Johnson Fitness.

This is a terrible app, who coded this a middle school person. Never finds other apps and is has zero friendly ways to connect to machines or other apps. Honestly this is extremely disappointing