I had the bad fortune to forget an item on a Viggo, and the support I received was horrible: I immediately contacted the driver, who gave me an appointment, so I rushed to the meeting point. After 40mins of waiting out in the cold, with the driver repeating “I’ll be there in 10’”, he never showed up. I contacted the chat support, they replied the day after. They told me not to worry, and that they will coordinate the delivery. Which they did, without though previously informing me that I’d have to pay 700dkk (100€) to pick my item. So once I met the driver, he denied to give me my lost item, unless I paid the exuberant fee (the average ride in Copenhagen center is 150dkk). Customer service tried to put the blame on me, saying “they informed me I’d have to pay for the ride”. Of course though, they never mentioned the ride would be 5times the average price! Why didn't the driver deliver at the end of his shift the day before, as I requested, at a logical fee? After all, he knew I was a traveller, and wouldn't stay in the city for long. Why didn't Viggo inform me, that the driver wasn't working the day after, thus the fee would be different? Why after all the miscommunication due to their incapability to efficiently manage the matter, didn't they at least admit their error? Why do they still have my item, and deny to give it to me? I now left Copenhagen and they still have my item. Honestly, I will never ever again use Viggo, because they don't respect their customers. They made me wait and lose time without ever resolving the issue, even though they promised they would.