Village Health Clubs

In my opinion the app has a lot of functionality and works really well for being a set of local gyms, I’m impressed. You’re able to reserve courts and see the entire schedule which is great. I know some don’t like the 25 hour class reservation rule, it may not be ideal but is probably the best way to avoid a lot of no shows. People tend to be overly optimistic in fitness and what they’ll do each week. I just sign up on the way to the gym most days, hasn’t been an issue

Love club!!! The app needs some help though … Changed to a new phone and I cannot go back to the app… I have changed the password around 8 times now and still cannot access the app….

This is a terrible application. I have had nothing but problems with it since the very beginning I am unable to access the app. I reset my password several times yet I still have problems entering the application. I believe I have given up on this Village app this is a pretty sad situation for a high end gym!

The app is extremely slow to load. It has suggestions for booking a class again that you’ve taken before but it never works because it’s a week away and you can only book a day in advance. There are also unnecessary steps in booking a court.

Thr apps is flaky and does not come up on iOS. It’s annoying as it is hard to look at schedule.

I have only been using this for a month and have had to uninstall/reinstall it about 4-5 times because it just locks up on the welcome screen.

I can’t believe they have this service, this app is a total mess

This app is poorly designed for today’s market. It has a lot of bugs (we can never reset our own password & have to go to the club for assistance). It is aesthetically antiquated. Seriously dislike not being able to sign up for classes more than a day in advance. I want to plan my week once-not have to revisit the app 6 times a week. There is no place to rate the classes. It could be a useful tool. One would expect more from a company marketing itself as a high-end club.

I am also experiencing issues with missing class schedules. And I’m regularly receiving notifications of classes that I did not sign up for —it’s frustrating. I work in tech app design and don’t believe this is a user error. I’ve sent messages to “report an issue” and have not heard back from anyone. I will ask again at the gym for help. There should be a direct method for getting assistance.

Pretty sure this app was created by the owners kid as a middle school computer science project. Could not be any worse. And to think it’s the most expensive gym in Arizona.. 😂