Visitor Toll Pass

Used this a couple of times and seems like a good alternative for paying tolls with a rental. However when trying to use this on subsequent trips it takes heaven earth to get this thing to work!! Reset reset reset and over and over. Using this app is more painful than paying tolls. This time, I’ll take the pain of paying tolls vs trying to reset this over and over again. As a matter of fact I actually had the QR code before I landed. I went back in to retrieve it and I had to re-do and reset everything. What is hard to believe that in this day of apps for almost everything, that you all can not hammer this out and make it easier for users. Always remember if using your product feels like a problem and not a solution most people will avoid it. I guess I was crazy enough to try it as I recall I never see a line at the kiosk. Definitely a flag I missed.

The app cancel my use 2 days before we left. I couldn’t reactivate the trip. Horrible interface no ability to start a new trip. I’ll find alternatives

Can’t use it a second time. Having an app makes no sense. Very amateur.

Impossible to reset for a second or third trip. Have to delete and reinstall with new username. Great concept but clearly government owned and operated

This was absolutely the slickest way to go. I’m not familiar with Orlando and was wondering if this would actually work. Well, I am sold! Be sure to enter your license plate number, I never had anything come back in error. What a savings! The clerk at Budget wanted me to get their program, I told him I was trying out the Toll Pass… his reply, “Yea, if it works.” What a horrible thing to say. I had enough to think about, didn’t need that unwelcoming comment. Toll Pass worked perfectly, I logged in without difficulty.

Despite activating the app as instructed, I was billed for “lane violations.” There is only very poor customer service to try to correct the overbilling. I am paying twice.

Very bad experience. I returned the car earlier and sent the proof of return to the customer service. despite that they charged me for all tolls for the full original trip. Despite the statement of the rental company about the car return they refused to stop charging saying that my original trip was longer!!! I ended up paying tolls for other people without beeing able to stop it.

It works great on a per trip basis. But once you’ve completed a trip it’s hard to log back into the app to schedule another trip. The app doesn’t recognize your login and won’t send links to resurrect your account in a timely manner. Yes I cleared the cache. Beware of scams claiming you own $$ after your trip is completed. I just got a txt with a link to avoid a $50 late fee. Not clicking on that! I received notification weeks ago that my trip was complete.

Was looking for a viable option back in February 2024 to drive around Florida. Was ready to pay for the car rental toll pass, glad I didn’t! My car rental never went through, while stuck at Orlando Airport I saw the signage to sign up for this pass. I downloaded app from App Store and went and got my pass. A gentleman was there to help and that he did! It cost me an initial $10 to start the pass. I attached the licensee plate in the app just in case. Put the placard on mirror and off I went. Well, drove to Jacksonville and back to Orlando airport. Returned my rental car, dropped off placed in specialized box, took my flight back home. About 3 weeks later, maybe 4, my credit card reflected a credit in the amount of $7. Was ready to pay minimum $10 plus per day for the rental agency toll charge. That would have cost me and extra $30 which the car rental would have pocketed. To my surprise it cost me $3 for a whole three days! Highly recommend using this option if you can!

I signed up with ease and was able to use my QR code easily at the airport. After that, I kept checking my account activity and it wouldn’t update the whole week. Towards the end of my rental, I started receiving multiple emails that my trip was now active and that my license plate had been paired successfully. And when I say multiple, I mean 20-30 of the same two emails I mentioned above over and over. I wanted to book a new trip trip but the app is frozen on the Return Your Pass page and I cannot move away from it. I even tried deleting the app and reinstalling it, and I still cannot log back in or clear the notification that I need to return the pass. I see previous reviews from 2 years ago having the same issue. I can no longer use my email address in the app to make a new reservation because it says that user name is not available. The system itself was wonderful and easy, but the app is not very good.