Always late/failed sync
With the amount of money this company owns it’s unbelievable how bad of an app they have.
Vitality UK
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Description
Get connected to Vitality and track your progress towards Active Rewards on the go.
Link your Apple Health and/or an activity tracker to the Vitality Member App to start earning points towards rewards, from a handcrafted drink with Caffè Nero to cinema tickets with ODEON or Vue, on us.
The Vitality Member App allows you to:
* Track Vitality Programme progress
* Provide an overview of the products you have with Vitality
* Track progress towards your Active Rewards including Caffè Nero and ODEON/Vue
* Link multiple devices to track activity including Apple Health, Garmin, Polar, Withings and Fitbit
* Track your Vitality status
* Browse the other partner benefits available to you
* Access to support areas for device linking
* View articles from the latest magazine
Collecting your activity data
If you link Apple Health to the Vitality Member App, step data will be automatically sent to Vitality every 2 hours. Workouts and mindfulness activity data will be sent once the activity has been completed. Other connected devices (such as Garmin) will send activity data once the activity has been completed.
Important Information
You need to be a Vitality member to use this app.
Log into the app using your Member Zone username and password. If you don’t have a Member Zone account yet, register on the app using your Vitality membership number.
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Link your Apple Health and/or an activity tracker to the Vitality Member App to start earning points towards rewards, from a handcrafted drink with Caffè Nero to cinema tickets with ODEON or Vue, on us.
The Vitality Member App allows you to:
* Track Vitality Programme progress
* Provide an overview of the products you have with Vitality
* Track progress towards your Active Rewards including Caffè Nero and ODEON/Vue
* Link multiple devices to track activity including Apple Health, Garmin, Polar, Withings and Fitbit
* Track your Vitality status
* Browse the other partner benefits available to you
* Access to support areas for device linking
* View articles from the latest magazine
Collecting your activity data
If you link Apple Health to the Vitality Member App, step data will be automatically sent to Vitality every 2 hours. Workouts and mindfulness activity data will be sent once the activity has been completed. Other connected devices (such as Garmin) will send activity data once the activity has been completed.
Important Information
You need to be a Vitality member to use this app.
Log into the app using your Member Zone username and password. If you don’t have a Member Zone account yet, register on the app using your Vitality membership number.
Screenshots
User Rating
4.32 out of 5
21,338 ratings in United Kingdom
5 star
15,003
4 star
2,556
3 star
1,172
2 star
712
1 star
1,895
Ratings History
Reviews
Absolutely hopeless
This is the worst app I’ve ever had the misfortune to use. It regularly doesn’t let me log in, meaning I have to delete it & start again. It doesn’t record points which also has an effect on the supposed benefits offered by Vitality. Points (if you’re lucky enough for the app to actually add them) take ages to update. It’s not fit for purpose. The app is meant to be a motivator for keeping fit as well as keeping your premiums lower but it’s useless. I’m sick of having to continuously report missing points. Get it sorted please, I use other apps which work perfectly well, there’s no reason I can see for this one being so abysmal.
Rubbish
This app really is rubbish. It feels to me that Vitality have engineered a system to rob me of hard earned points. First - you have to log in manually to since points from watch to phone at least every 2 weeks or points are lost, never to be refound. Why this can “just work” in the background is beyond me. Second, when trying to sync I often just get the rotating circle of death, or told there’s a problem, come back later… Before you know it I’m looking at a points history that is unpopulated for months and can’t be populated retrospectively. If you want the insurance and don’t care about getting a reduction for hitting a points target, then you’re in luck. If you have dreams of hitting the top tier and seeing a corresponding drop in premiums and rise in rewards, I offer you my condolences. It’s just rubbish.
User guides aren’t useful!
Going through the process of reporting missing points. I’m following the guide and it asks me to add my membership number from the app. Why can’t it just be imported from my account? Exit the guide and retard. Then each time it asks me to check a setting in the Apple fitness app I leave and come back and it resets to the help page. So I have to start again! It’s very frustrating! Need to improve this
Inaccurate
Doesn't sync up with iPhone on a regular basis. Sometimes works, sometimes doesn’t.
Increasingly Exasperated
The app used to work fine but it only syncs with the step data from my phone about once a week so I have to keep getting points added manually. Now it has logged me out and having entered the correct login details it just says ‘something went wrong’ and try again later. I have tried various fixes found online and nothing works. It seems this started to happen a few months ago and from reading other posts this is a common issue and one that is really frustrating now!
Poor app
It never consistently records my workouts and I am always having to chase to get my fitness points updated.
Points not showing in statement
For the last few months, my vitality points have not displayed correctly. This is supposed to be an incentive to exercise but it actually becomes frustrating!!!
App is bad!
So clunky, hard to load things and keeps saying there’s errors in what I submit when there doesn’t appear to be. Makes using this work perk near impossible!!!!
Commiserations
If you are unfortunate enough to have Vitality Health Insurance and need to use this app to try to get the incentives that suckered you into signing up for it then I feel for you. It is without doubt the worst app on my phone and a significant hindrance to good mental health. The frustration of waiting for it to open to check whether the activity synch has failed yet again saps the soul. If you can avoid using this app then please for your own sake do so. I had to give this a star to record a review, it doesn’t deserve that. Why aren’t zero star ratings possible?
Store Rankings
Ranking History
Category Rankings
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Rank
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Top Free
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38
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Keywords
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App Info
- Category
- Health Fitness
- Publisher
- Vitality Corporate Services Limited
- Languages
- English
- Recent version
- 6.7.0 (2 months ago )
- Released on
- Jan 9, 2018 (6 years ago )
- Also available in
- United Kingdom, United States, South Africa, India, Ireland, Hong Kong, Germany, China, Italy, Poland, Netherlands, Norway, Australia, Turkey, France, Nigeria, New Zealand, Kuwait, Philippines, United Arab Emirates, Greece, Brazil, Singapore, Canada, Switzerland, Denmark, Ukraine, Argentina, Belgium, Peru, Vietnam, Pakistan, Austria, Saudi Arabia, Taiwan, Portugal, Romania, Thailand, Russia, Sweden, Finland, Belarus, Chile, Colombia, Czechia, Dominican Republic, Algeria, Ecuador, Egypt, Spain, Malaysia, Azerbaijan, Hungary, Indonesia, Israel, Japan, South Korea, Kazakhstan, Lebanon, Mexico
- Last updated
- 4 days ago