Stopped working
About two months ago the app stopped working. It would not sync with my robot vacuum. Both the app developer and the vacuum company have not responded to my requests for help.
1.72 out of 5
294 ratings in United States
About two months ago the app stopped working. It would not sync with my robot vacuum. Both the app developer and the vacuum company have not responded to my requests for help.
The app is not working at all
Not only are the appliances linked to this ap garbage (Tesvor robot vac), but the ap itself never works. Half the time it seems that the server has crashes. The rest of the time it doesn’t show data, or resets and you have to set everything. Every few months I completely give up… but then I optimistically hope they’ve fixed things only to be met with frustration and disappointment.
I cannot connect my Tesvor S6 Everything goes smooth and it even connects to the WiFi because I can hear it saying “connected to the WiFi” however, on the next step, which is “ registering device into smart storage” it freezes and therefore never adds to device in the WeBack app. How do I fix this? Is there something wrong with the storage connected to this app?
I still can’t connect my third robot. Connects fine to WiFi but get stuck at “registering to smart cloud” PLEASE FIX!!
Instead of fixing your laggy & bugged app. You decided to implement advertisements in that junky app Don’t recommend. Buy a different product
Unable to add vacuum. Doesn't register to The cloud and gives error after connecting. Its very frustrating please fix it and listen to the complaint in the review almost everyone is having same issue.
Why are there adds now? Zero reason why I should have adds in a app for a product I purchased outright. Vacuum works alright but the app has a lot of lag if it works at all. In the 3 yrs we’ve had it I’ve had to reinstall app multiple times when it won’t connect to vacuum at all.
This app was never great but now it’s useless. It will no longer show the location or time used of my vacuum. It has ads but lost its functionality. Doesn’t seem like the developer is going to fix it .
This app has only gotten more frustrating to use since first purchasing a Tesvor smart vacuum. Room mapping is no longer available (which means I can’t remotely monitor the vacuum like before). Also, 5 second FORCED AD VIDEOS HAVE BEEN ADDED TO THE APP. I will not purchase a robot vacuum from this brand again.
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410
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