Webster First FCU

This app is down too often which is extremely frustrating.

Very useful app to do my bill pay and banking. Never had a problem with it. The staff over at webster 1st are top notch and always there and willing to help when needed.

After applying for a Personal Loan, the loan officer reached out to me to explore all my options. I hadn't thought about refinancing my vehicle and taking out a loan at a sum which included the equity. Ultimately, this allowed me to consolidate my debt, essentially having one loan at a lesser interest rate. Thank you. Lisa

App is pretty easy to use but I really dislike how I can’t lock my card and unlock it as needed. I was watching real time on the app as someone was making fraudulent charges and could not lock my card I just had to dispute the charges the next day. My wife banks at Sandtader and she laughed at me the I couldn’t lock and unlock my card as needed.

The Douglas branch needs a updated atm like the Webster one has it is very disappointing that I have to travel there to deposit money when my bank is only 15 minutes round trip versus 30 minutes and it’s even worse when you travel there and the atm is down my work ours don’t allo me to make it to the bank to deposit money when needed!!!

Always able to take time to help with any questions or concerns. Making sure that all questions and concerns are addressed. The staff always meets the public with a smile and pleasant demeanor. Never feel rushed or like just a customer. The personnel working the branch in Fitchburg feel like extended family. They are kind, caring, helpful and I feel as though they have genuine concern for their clients. Donna Waterman

great Bank, location! thank you!!!

The app is not working system update.

I updated my iPhone 11 to IOS15 and now I am never prompted to save the password in the iPhone password manager “keychain”. Before it would allow me to access passwords I have for 2 different accounts. It would show the suggested password for the account above the keyboard. Now it just has “passwords” above the keyboard and I must search for the account name. It’s just a few added steps that are just a quirky pain to be required to do.

Would like to mobile check deposit checks over $2,000 in value.