Welcome App

1) does not send ANY notifications when there’s an incoming call, so I missed EVERYONE who tried to get in. What’s the purpose of having such an app then? Just to keep a record of all the missed calls?! 2) does not allow silent viewing of the camera feed, it forces an increase in volume no matter what you do, so good luck trying to quickly open the door for someone while in meetings/in library/in lectures, because everyone will hear whoever is outside your door. 3) it has many tabs but they basically do the same thing, and it looks like it was developed in the 2000s. Performs like it was the 2000s too, laggy and unintuitive.

Unreal how confusing this app is to use and what things mean. I basically became a data scientist to figure out how to link everything; why is it so complicated. Stopped getting notifications when someone rings the bell, so, defeats the whole purpose. Wish to the high heavens my building had something besides this...

Possibly the worst attempt at a piece of software I’ve had the misfortune to have to use

By the time you press all buttons at least 15 seconds have passed

The application is good except it is annoying if someone from the family used it to open the door all the family users are getting the call. Hope just to receive a call if someone press the bell out side the door only.

I was able to follow instructions on my wall panel and in app to pair to the device. UI is definitely clunky but it gets the core thing right - shows me video feed and allows me to unlock. I dont need it to be pretty or more intuitive theres literally one button and function.

The app is not at all intuitive. It took ages to log in and connect my device. Once it was set up after I received the first call it “removed my device” but refused to let me add it without removing it even though nothing appears on the paired list. An endless headache with no support. Would never use it if my building wasn’t wired with this system.

Hard to know how these guys stay in business. One of the worst apps ever in terms of both design and functionality.

Terrible interface. Doesn’t work properly. No clear instructions. Clearly designed by engineers who have never looked at the competition. Here is to hoping that ring or Nest come out with a competing product….

Unable to connect/pair my indoor station to my WiFi, which apparently can only be done through this app. I keep getting the message”make sure the indoor station and mobile device are on the same network”, which they are. I must have tried 10 times. No help line or FAQ’s are available.