Westerra CU

If I can even get the app to login using my credentials any time I attempt a transaction the app logs me out and says my session has ended. Additionally, app “support “ takes you to an FAQ that doesn’t actually have support. If you call customer service they just redirect you to the website (which is marginally better than the app). All I want to do is pay my bill, it shouldn’t be this hard to give you my money. Completely useless.

Fix your app!!! No matter the device I use to login it won’t let me input my password. It just says, “incorrect username or password” I DIDN’T even have a chance to type anything!! Come on!

The barley works even if you put in your login information it still gives you problems

Hands down the worst version of the app to date

Not sure why they switched but the old app worked better. My other credit union has a much better app.

Not only the website is terrible but the app is even worse. I have a loan I have to pay through this app for my car and it’s been 6 months since I been using express pay on the website. I tried logging in and it won’t let me because it requires me to send a code to a phone number that’s not even mine. And i downloaded the app to log in there but it won’t let me log in due to a passcode that I made is apparently wrong. So I deleted the app because there’s no way for me to log in. This is extremely frustrating when you’re trying to pay your bills on time and I’m in the military so I’m trying to log in to set up automatic payments because I do training for months and unable to access my phone during these times. Ridiculous! Never again will I ever get a car from a dealership that requires me to go through this terrible bank.

I can’t even use the bill pay option to make payments. The app is only good for balance transfers and viewing your account.

Please fix this app so that the bill pay feature works! Everyone I click i. bill pay the app closes and says “session closed”. So frustrating!

My family has five separate accounts with Westerra Credit Union and it is frustrating that with this mobile app I can only be on one account at a time. I then have to delete the app reinstall the app to get into one of the other five accounts. It is time-consuming and ridiculous that I cannot change from one account to the next. I do not have this problem with any other bank accounts that I’m affiliated with . signed frustrated

Every other time I use the app, it automatically crashes out, and to get back in and actually get what I need, I have to reset my entire phone. The UI also is pretty unintuitive.