Whataburger

This app is pretty user friendly until recently… The “ADD COUPON” feature doesn’t work & I keep receiving coupons in the mail I’d love to use, but I’m unable to add using the new barcodes their marketing team likely thought would be such a great feature. Bummer! 😏

Got an offer for a free burger and when I go to redeem it there is no way to. It shows up on my account but is unusable garbage. Just like this app.

Delivery in app issue I can’t addd my address too get food delivered. It keeps popping up as not available but I have 3 Whataburger in my A/O

What is going on with this app? All my cards keep declining.

Love the regular and spicy chicken sandwiches; frankly, not so much the hamburgers. Service is absolutely awesome.

Lov it

Anyway to automatically update apple wallet to match the app account balance? My account in the Wallet doesn't reflect my balance account within the what a burger app. Please advise? Other than removing and reading. (its been done already 🤷‍♀️

If you order online (through this app) and the order is cancelled for whatever Whataburger reason then I wish you good luck. I am one of many who haven’t received a refund. Calling customer care is only option and they apologize and send it to Whataburger escalations. No one ever gets back to you.

Bruh for a month now all my cards get declined, whether entered manually, through PayPal, or through Apple Pay. Added new cards. Removed old ones. Everything declines.

I live way out in the country, it’s a 20 mile drive to the nearest town, and when I come to town I like to go to Whataburger. So I was happy to find out about the Whataburger app bc I had been using the McDonald’s app to get free food or discounts and I hoped the Whataburger app would provide the same benefit. Unfortunately, in order to utilize the offers for free things like a burger, milkshake, cup of coffee, the app now requires you to download a coupon. The problem is, to get the coupon you click a link that says “add coupon” and there's a camera icon. You click that link and at the top of the screen it says “SCAN COUPON” and “hold the phone up to bar code”. The phone’s camera screen is active there within the app on the scan coupon page, BUT THERE IS NO BAR CODE TO SCAN. So basically, there’s no way to get the coupon or the free food item. I’ve contacted Whataburger’s customer care folks three times about this—twice by email and once on their 800 phone line. All I want to know is, how do I access the coupon you’ve offered in the app. Where do I find the coupon bar code (which would necessarily be external to my phone) to scan with my phone’s camera? Whstaburger’s customer care agents have been unable to answer my question. The replied in email saying “we’re sorry you’re having trouble.” The customer service agent I spoke to had NO IDEA how the app worked or how to access the coupon offers. She said she’d request someone to call me. Excuse me for being skeptical but I don’t see that happening. I’m writing this all here in hopes that maybe MAYBE the actual app developers can answer my question. 🤷🏽‍♀️ Otherwise, this app isn’t very helpful. You mostly can’t customize your orders, and in the instances where you are allowed to make a choice or specify a preference, the folks in the restaurant ignore the customization requests. The one thing this app had going for it was offers for free or discounted food. Now that’s inaccessible. Bravo Whataburger for your clever way to dangle a discount while making it a nonreality.