Whitstable Oyster Company

Told by staff member at the bar that you HAD to download the app to order food. Not easy to find what you wanted, 25p online fee added to basket before even selecting any items, 10% service charge added (and not able to change it if you wanted to) and that’s before any service had even been given. In fact, the waiting staff didn’t even take the order, I had to place it online. The “service” consisted of walking 2 plates and 2 drinks about 10 yards from the bar. Get rid of the app, include service in the prices if you’re going to impose a set fee. This left a sour taste for what was decent food. Wish we’d found the various food outlets by the quay first.

We loved the oysters 10/10. The main meal was very tantalising and delicious. We enjoyed our stay.

Massive waste of time over simply asking someone for some food. Possibly a cost cutting strategy gone wrong. You should not be forced to download an app to order food

Actually it’s worse as it doesn’t then pull in autocomplete information from safari. Poor.

I hate this app impossible to order I will never come back again!!

So buggy and unresponsive. Needs a complete rewrite. Why does ordering a drink require my name, email address and phone number? No autocomplete on fields either and to add insult to injury you charge and App fee and a service charge. Unbelievable!

the app crashed 6 times over the period of 3 minutes, gave up and asked for a normal order. as said by others, the wifi here is awful near the sea so the entire idea of having an app is silly.

It would be useful if the restaurant had WiFi available, this app would run pretty well, but over mobile it’s terrible.

First impressions for customers and doesn’t work. Very annoying

Awful app takes away joy of eating out. Nothing automated, takes ages to use