WHO Magazine

October 2022, here we go again. 2 weeks with no download, obviously didn’t learn my lesson 🙄 2 messages to ‘customer service’, 2 computer generated responses that they are ‘working on it’. Load of rubbish. Long time (5 year) digital subscriber and same thing, app hasn’t worked for 3 weeks. Have been on to Apple, who told me to go to the app developer, Bauer Media, who put me on to magshop, who put me on to Pacific Magazines, who put me on to Subscribe Today, who put me back on to Apple, who basically told me to ‘have a nice day but we’re not giving you a refund of the remaining 10 months of your paid in advance subscription’. Back on to Subscribe Today, who again tried to tell me it’s Apple’s problem until I got shirty and the rep said he would ‘escalate’ my problem and someone would get back to me in a couple of days. That was a week ago. Liars, thieves and buck passers. What a disgusting way to carry on business.

After the subscription was fixed earlier in the year, I thought all was good. No such luck! This week my subscription has failed again. Pathetic app.

When is this app going to be fixed?

What a worthless POS app paid for subscription a few times keeps wanting to charge me I have an active subscription how effing hard could it be to sort this out. Can’t download anything even though paid for

I have 2 subscriptions to 2 magazines both of which I have been unable to access since April. Numerous emails & phone calls with Same excuse, we are having technical difficulties will be restored shortly. Last one was mags have been bought by Bauer Media and they are working on restoring . It is now 4 months without a magazine or resolution or any contact not good enough

I have had nothing but trouble since purchasing the Who online subscription. Constantly not able to download issues; unhelpful support team. Haven’t even answered my last request for help. A new app which doesn’t work. Do not waste your money purchasing.

Terrible. App has broken at least 3 times since December. Pacific magazines only let you speak to overseas customer service dept who are awful. I always say to them if you let your customers know we would be more patient but never do or send email to confirm discussion even when you ask them to do so. New fault now, can only log in with mag shop account even though my subscription is not with mag shop. Paying for a service that is not there. Disappointing all round.

After 5 weeks of not being able to access my subscription the app has finally been replaced with (what seems to be) an improved version. Double page spreads are easier to read in the new format and restoration of purchases (for iTunes subscribers) worked fine. Let’s hope it lasts! Only 4 stars because I’m not yet convinced the app will continue to work over time.

This app hasn’t worked for 3 weeks now. This should have been looked into prior to all the complaints. This issue occurs at least once per year. Unacceptable considering we are all paid subscribers. Get your act together Bauer Media!

Useless app haven’t been able to access paid for subscription for the last 2 weeks. Keep getting sent back and forth from developer to iTunes. No one wants to take any responsibility for this error messages. This is not the first time this has happened as well. Similar issues a few years back, seems they need to do more updates instead of just every couple of years.