WORST AIRLINE
I never write reviews on here but sheessh. I am impressed how this airline can operate a business with so many online errors. This app doesn’t allow you to do anything. Please save your time. Do not download.
1.8 out of 5
46 ratings in United States
I never write reviews on here but sheessh. I am impressed how this airline can operate a business with so many online errors. This app doesn’t allow you to do anything. Please save your time. Do not download.
And your charged for checking in in person. No excuses Fix it
Horrible customer service. They charged me twice for my baggage, app and in person. They told me I was going to get a refund; It's been 3 weeks and nothing. Besides that, they charged me more because it was the "express line." I called customer service and lady did not want to explain the refund process. I tried English and Spanish, and I could not understand them. I'm fluent in both languages, yet they made it so complicated. Rude workers.
No sirve para nada, no se puede comprar el boleto por este medio, mejoren por. Favor
Their online check-in doesn’t work, they try to charge me for online check-in, and more for my luggage (because online check-in didn’t work). This is a mess.
This app is awful. Basically getting the boarding pass doesn’t work and so at the airport in Bogota it’s the only airline with a gigantic line at checkin, because no one can get their boarding pass. This company should get their act together or just go out of business. Everything about it is a bad experience compared to other airlines which are just as cheap.
A small child could build a better site. Nothing works, it’s impossible to book a low fare. You may select a low fare, but it’s a higher fare at checkout. Totally a Third World experience.
Cons of app/ website: - can’t buy tickets - can’t check in - incomplete flight status. Missing boarding time and gate number. Website times out when you push continue button to go on to the next page. It takes an hour of trying to eventually buy tickets or checkin. I would rate 0 stars if I could. Pros: None
After being unable to get my boarding pass after a website check-in I got the app. It doesn’t work. I spent an hour trying to get a live chat to assist - after a few exchanges in English it resorted to Spanish (this was on WhatsApp) Finally got a human, who sent me a .pdf He was unable to explain to me how to successfully get the boarding pass from the app - his directions had me going in circles. Finally told me I’d have to go through this on my return flight too. Really. Worthless app and I’m dreading the actual flight.
Payment to wingo for bag and seats was made and accepted( A receipt was sent by mail) but the software ignores the seat payment and keeps asking to pay again, and obviously the check in process stops there, with no available solution.
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
13
|
Top Free
|
|
23
|
Top Free
|
|
60
|
Top Free
|
|
60
|
Top Free
|
|
154
|
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