Wisenet mobile

Installed Wisenet devices (camera, recorder) and installed Wisenet to use. Cost a lot of money to have hard wired as installer said this is the best way. A year now and still not working, most times not working. If on home network 3 of 4 devices work and you can see cameras. The most current ipad which has an M1 chip does not work properly and does not show anything from cameras. It maybe the latest apple update but we don’t know. Another issue when using data or wifi on my cell phone I should be able to see my home security cameras at home. I cannot see. Was working but then it just stopped. Why I don’t know and cannot fix.

I failed to get the playback feature to work with ipolis mobile, and it worked on this app. hopefully it will be compatible with my okder NVR...

Kicked me off all devices and had to reregister. Now cameras will not load on the app.

ADT installed this on our property. The app was working fine for the first month and then stopped. At first it would take forever to load and then as of three weeks ago it stopped loading completely and I cannot see the video feed from my phone. Completely awful and do not recommend

If you’re reading this while the tech is setting up your system and downloading the app, STOP. CANCEL EVERYTHING. Get whatever you can back. This system is TERRIBLE! ADT will fix my system, 8 months old, and Hanwha will not answer the phone or if they do will tell you to contact ADT and it’s not their problem. I seriously regret using this system with my camera set up. Several thousand dollars down the drain when I’m lucky to access my cameras once a week, if that. I try multiple times a day when I know I have people at the house whether it’s the dog walker or yard guys but, as I said, I can never get the cameras to load in the app. I can see this is not a new issue from all of the previous comments. PLEASE FIX THIS

It does work….every once in a while. No clue why my ADT guy set this app up with my security system. It seems like a Chinese app and it behaves like a garbage Chinese app.

ADT installed cameras but linked to this app which only has worked on occasions on and off and now completely off! It depicts the purpose of a security camera system that I can’t access. I’ve continuously have to link it back by deleting it then connecting a HDMI cable to the modem to a tv to get it running only to stop work a day or two later! Completely inefficient.

We recently have had a Hanwah surveillance solutions installed on 3 school sites. I was asked to get the iPad software installed. I installed wisenet mobile on two test iPads. One iPad I was able to connect two of the three school sites. Now I am receiving the “unable to connect to the network” error on the last NVR, and was unable to connect any sites/nvrs on the 2nd iPad. However my iPads are fully connected, and i validated by ensuring they can’t reach other resources. Tried to find support, but their support site for this app doesn’t include the USA.

ADT installed CCTV cameras for my house and the live feed never loads. Wisenet is a useless software and not sure why ADT continue to use their systems. Spent $3k for the installation and made a big mistake.

This app is totally ridiculous, i can’t view my camera footage at all on my phone.