WorkPlan by Verizon Connect

I thought Verizon’s reveal ELD app was bad, this is way worse. Everything is more difficult than it should be. I’m not even the one paying for it and I still feel like I’m being ripped off.

If you guys make an app at least make it able to reset the password.

I like it a lot

One star is being kind. This app loads more than it actually works

This is hands down the worst app I have ever been forced to use. It is painfully slow, crashes constantly, and makes serious errors regularly.

As a fleet manager this product was supposed to make my job easier. This app is absolute junk. Even my tech savvy drivers struggle daily with the WorkPlan app. The WiFi connection is unreliable, the customer support is unbelievably bad, the web portal is complex and confusing. I honestly can’t say anything good about this product. I spend most of my day fighting this piece of garbage and not nearly enough time on other important tasks that I need to do. Luckily I found another product that I am trying out and after a couple days can already tell it is far superior to the Verizon WorkPlan App.

This is the second ELD installed into this unit and now after been running with it for 5 months it decided to take a dump in the toilet, won’t connect to phone every time I sign in and now higher support tells me I might need a new one to installed, what about fixing the old one, nothing but issues after issues

My case # 4443289 opened more than one moth still there. 1st time called said will check and let me know. 2nd time sounds like the customer service guy he doesn’t know what happened even I gave him the case number. I need repeat whole story to him.

Time to update my review, this thing is absolute garbage! I don’t understand how Verizon can charge a fee to use this crap. I’m only using it because this is what my company chose to go with, but believe me if I had a choice it wouldn’t be this. Since it became an eld last month it has been crap diagnostic/malfunction errors every day each time you change duty status this happens. Now it can’t calculate mileage correctly and for me that’s an absolute must as I’m being paid right from the odometer. Their technical support seems to know nothing about the garbage that Verizon is peddling here. Absolute garbage, do yourself a favor and purchase a more reliable app like Big Road or Keep Truckin, you’ll be glad you did

I will never get back the time I’ve waited for this to find a signal to tell everyone I’m on break.. oh and thanks for the constant annoying reminder of when I need to take a break but not a single peep when breaks over... some of us get paid based on this half rate computer program. Will Verizon reimburse us this lost life and pay?