WTC Mobile Banking

payment history errors

The guidelines on making a mobile deposit are not clear or consistent. They appear different then what the app instructs, this leads to deposits being rejected. The app needs to be a lot clearer on what the guidelines are.

Overall decent app, but disappointed mobile deposit stopped working. It now tells me to rotate my device even though it’s already rotated and just gets stuck there.

When I try to deposit a check it tells me to rotate my device and freezes into a blurry screen.

I love the ease of navigation but this app can be buggy when it comes to mobile deposit. A recent update in app caused the camera to be unable to focus on the check. I'm so dependent on the mobile deposit feature that I may consider switching banks solely on this inconvenience. Not the first time this issue has happened with wtc.

I’m on the most up to date IOS and app version and twice this week I’ve tried to mobile deposit and when it gets to the point of taking a photo of the check, the screen blurs and says rotate phone to continue which I am doing with the screen rotation lock turned off so it can rotate freely. Still nothing and no way to bypass it. Very frustrating and now my checks are dated for the wrong day & I have to drive to the bank and physically deposit it. Otherwise a great app overall and makes banking as simple as possible!

That’s a pain in the butt…

It worked fine for awhile but I now have not been able to log in for months on my phone. Would it be at all possible to fix this massive bug? Do you have enough resources to make Washington systems compatible with mobile apps in general? I called the bank and they said this is a system wide problem. They said Washington Trust mobile banking is notoriously incompatible with apps of any kind making viewing my balance on my phone impossible to view either through this app a 3rd party app, or even on the web browser on my phone. It’s frustrating.

could be updated a little more but overall good

So easy to use and convenient! How did we ever survive without this? No more calling to get transaction histories and balance. No more running to the bank to transfer money, deposit a check etc. Thank you for making my life a bit easier!