WYBOT

The 3 stars is because it worked wonderfully at first. My Wybot was really doing a great job until it wasn’t. It’s been less 30 days of use and it’s, as of today, been unusable for 5 days. I’ve emailed and chatted with Amazon which sent me to the seller site. I emailed wybot directly and they emailed back asking for LONG video of the machine in use so they could determine warranty response. HOW DOES ONE GET A LONG VIDEO WHEN THE MACHINE WON’T EVEN TURN ON?? I need either a replacement or a complete refund to buy a different machine. I bought this because I needed it, not for it to sit in my floor and do nothing but take up space. C’mon customer service. Do better! I am still waiting for a solution on day 3 after initial contact.

App crashes when connected and has never worked for anyone. What a scam and false advertising

The M1 solar robot is ok, but without the app it lacks functionality and is hampered from being a great pool cleaner. The app makes selecting options difficult with confusing screens, this is compounded by a lack of clarity in knowing when an option has been selected or confirmed. For instance you can get to the pool shape selection screen, but tapping on an option produces no feedback to know if you have made the selection. The is all the more frustrating because some screens have a save option while others do not, so it is difficult to know what options you have selected and if they are saved. Currently experiencing a couple of issues with both the app and robot and have received no response from Wybot, so buyer beware that you might get no customer service help if you have robot or app issues. It’s been about two weeks of no response, I tried to in app feature as well as the website. I would also note that they hide reviews on their website. It says “be the first to review” so I put a review in that said much of what is above and it has yet to post, I verified the purchase on their review verification site judge me and nothing. So they are likely aware of all the issues but trying to hide them to boost sales for now.

Robot cleans well but the app is very poor. Robot shuts down after cleaning and is almost always off-line. battery and temperature indicators are inaccurate. Cannot view current schedule in app, when you click schedule, it changes all times to the current time instead of displaying the schedule as currently programmed. Cleaner is not very useful as I have to manually start it each day to ensure it runs and can not monitor battery level.

Here are my open issues: 1) Robot water sensor will not read anything 2) Start option will not work when remote from property. 3) Wi-Fi light is flashing blue 4) Schedule screen is not useable due to formatting of the iPhone app. 5) When robot stops cleaning it sits vertical on bottom of pool, is this normal? 6) The word Manual is spelled incorrectly. 7) Robot goes offline when done cleaning. 8) Sensor reset button will not show successful after pressing and waiting few seconds. 9) Robot goes offline when done running and won’t come back on per schedule unless I manual hit start first. 10) No instructions or visibility into power or solar charging status.

Manual says the app has a battery charge indicator - can’t find it Manual says app can guide the robot manually - can’t find it Nothing explains what each button in the app does. Manual says you can use the app to program the multi function button - can’t find it. So far not so good.

The robot cleans well so far, but the app is missing so much! Does not show battery life or charging information. The manual control option is cool but only works half the time and the robot keeps on stopping and not following app command. Does not give any data from robot that can be read from up, no status update or changes regarding what mode the robot is on, no data feedback at all which is upsetting for such a nice looking and working machine. Sometimes the machine stops periodically, not sure if it is following the cleaning pattern selected on app. PLEASE MAKE NEW APP WITH BATTERY LEVELS AND REAL-TIME DATA FROM ROBOT, ALSO MAKE MANUAL CONTROL MORE RESPONSIVE! Manual control works 20% of time and very slow to follow command.

The M1 Ultra I have is a fantastic little robot. However, the app is severely lacking functionality and features. 1. Can’t read some text as it’s dark blue on light blue. 2. After manual starting, the button changes from “Start” to “Stop”. After a reload of the app, “Start” appears again and hope robot is running. Not sure how to stop. 3. Schedule can only accommodate one start/stop per day, should be able to have multiple. Trying to set a time on the schedule is frustrating as the clock set goes away after each input. 4. Water temperature does not display and outside temperature is not remotely accurate. 5. No way to see battery life or solar charging status. 6. Send unit to top button does not work. 7. Overall cleaning status is now where to be found. When did it start, when will it finish, how much time left, how much of the pool has been cleaned? I hope Wybot is working on a complete full stack rebuild and does not plan to keep making “bug fixes”.

Please add battery level, app is slow and navigation glitches Also no progress clean update, add more functionality

Seems to do everything I need to control my pool robot except tell me how charged the battery is (which seems important for a solar powered device). The manual does say you can tell the power level from the app but I couldn’t figure it out.