XReach

XReach provides expert help for troubleshooting
- Connect and share your view with a mobile device or smart glasses with the right remote expert.
- Stream live-video to show the situation at the site.
- Collaborate with video, audio and chat in order to get help and guidance from the expert instantly.
- Resolve the issues faster and get the job done.
Smart request handling system for experts
- Open a ticket with Expert portal tools and connect with the field worker using mobile device or computer.
- See field worker’s view and the exact situation at the site.
- Guide the work in real-time and send annotated images, documents and links to the field worker.
- Resolve issues together with the field worker.
Features
- Video & audio communication
- Chat
- Annotation tools
- File transfer and storage
- Augmented Reality (AR) capabilities
- Language translation
- Request handling and session storage
- User management
- Secure communications
- Integration and customisation
- On-premise capabilities