Zap Fitness

My local gym changed to App access only replacing fob access. The App doesn’t actually work on lots of phones - at all! For those people they are no longer able to get in with their fob either!! Two of my family members who have paid memberships can’t get in anymore so will have to cancel their memberships. This App isn’t up to the job and without a back up way for members to get in their only option is to cancel and go to another gym. I’ve had to help loads of members stuck outside the door unable to get in as their App isn’t working for whatever reason. Zap need to find a better App or go back to the fobs!

cant access to the gym for a week.

I have never had so much trouble updating an app. Digital access gone. Have to log in every time I open the app. When I Finally got the digital access back it is disable with a message registered to another device. I only have one device. Worst app ever. If not fixed will gladly cancel my membership

Can’t enter the gym I pay for.

The keychain fobs worked 100% of the time for entry in my experience. Digital app is a slower entry experience (takes about 10 seconds to open the door after it finally picks it up that you’re trying to enter). Even that is only 75% of the times you try to. Lucky that even outside of the staffed hours you can ring the bell much to the annoyance of other gym goers until someone eventually lets you in while you apologise and promise you are a paying member. What’s the point? The gym is littered with weights not properly put away and paper towel all over the floor. It’s a miserable experience. I don’t care though as long as there is a rack of weights free which there usually is. Only now I am irked enough to write a review after not only receiving a text message to update my app myself (how about an auto update?) that when I do reinstall the app the powers that be have managed to disable my access. Thanks Zap. Can’t wait to move gyms.

App barely works,

Easily the most useless app in the entire store. Obviously the fobs were withdrawn from members as a cost cutting measure and we are now forced to use this absolutely useless app. 👎🏾

It’s a horrible buggy app but unfortunately I have to use it to access. It constantly play up with the club access feature! OMG!!!!

I hope this version is more reliable than the last. It is frustrating to stand outside fumbling with an unfamiliar app that demands you re register, even though you have been using it.

The amount of times I haven’t been able to get inside with the digital access is ridiculous.