Zipjet powered by Laundryheap

I was in London for a short break and used Zipjet laundry service. The mobile app is great and pick-up was prompt. The delivery got delayed by a day which is ok luckily as I was staying for few more days. I realised when I got back home that a t-shirt was damaged.

1st order, my delivery is 1 hour overdue and have had no contact and no way to contact customer service.

You are quick, responsive and with good quality service but not sure now if I had to login the new App always. I got rather confused while proceeding with the last order

Always a smile and always on time. Simple to use and incredibly convenient for a busy city person.

I have to give 1 star in order to post, otherwise it would be 0 This is the worst laundry experience I have EVER had. Don’t believe any positive review as it must be fake. I put it in a suit, some trousers and a jumper for dry cleaning. They ruined a pair of trousers, hung my suit jacket on a wire hanger (which has ruined the shoulders) and have lost the suit trousers and jumper..... Not to mention, the delivery was totally botched (but I don’t have energy to write about that experience!) Bottom line. I have been asking for my clothes back now for over a week... still nothing- I haven’t heard from then in 4 days... they keep offering me a discount on my next order (they must be on a serious amount of drugs to think I would ever even entertain using this pathetic service again) AVOID THESE CROOKS.

Brilliant app, excellent service.

Appalling service no customer service available to reply. Huge delays. No expirations or apologies. Their excuse was the merger between Zipjet and Laundrapp but it is now 2 months I am encountering issues. Delays wrong information given on the app. Ruined many evening where I was waiting for hours to end up being told that they will reschedule for in few days. Trying to reach out customer service now but no one is replying. Appalling DO NOT USE!!!!

Happy with the service I have been using for 5 years, esp with Zipjet. I wish we could have a collect earlier (eg next 12 hours following your order) Service I used to have with Zipjet but not anymore with Laundryapp

My order was rescheduled 3 times! Each time the reason given was that the driver is experiencing severe delays! Three times though?

Delivery cancelled, late driver, price increase, horrible changes since manages by MyLaundry