Zoho Lens

Remote Assistance with AR

Published by: Zoho

Description

Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.

Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.

In App Purchases in Zoho Lens allows users to subscribe to Zoho Lens which enables these features for them:

AR Annotations
AR Comments
AR Measure
QR/Barcode/Live Text scanning
Advanced Chat & File Transfer
Session Recording
Rebranding
For further comments, suggestions, and questions, please write to us at [email protected]
Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html
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Zoho Lens FAQ

  • Is Zoho Lens free?

    Yes, Zoho Lens is completely free and it doesn't have any in-app purchases or subscriptions.

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  • How much does Zoho Lens cost?

    Zoho Lens is free.

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User Rating
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Ratings History

Zoho Lens Reviews

Excellent app

Kailash jb on

India

Have used this app today to troubleshoot the machine. Works very well

Good App

0211MJ on

India

Good app with AR assistance

Good

Selva Pandian on

India

Testing

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App Info

Category
Business
Publisher
Zoho
Languages
Bulgarian, English, French, German, Italian, Japanese, Korean, Portuguese, Chinese, Spanish, Swedish
Recent release
2.10.3 (1 day ago )
Released on
Sep 6, 2019 (5 years ago )
Last Updated
4 days ago
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