1-800 Contacts

Made a mistake on an App order. Immediately tried to cancel and was forced to contact 1800Contacts After 30 minutes of back and forth and being asked ALL the information that’s on the App again I cancelled the order. The rep just dragged it all out so long I will always get them from Walmart from now on.

Why does your app show and charge a 9% sales tax rate when checking out with Apple Pay, but then the invoice is corrected to the appropriate tax rate for the state order is being placed from?! How has this NOT yet been fixed yet in over 3 years?!?!?!?!?

I put in an order, attached prescription, and paid. They advertise it being that simple and it never is. Got an email that product was back ordered, and a call that my prescription needed to be updated. 1. I got a prescription from an eye doctor in 2023. They really pushed me to get the eye exam (which you need the contacts to do). Texas state law says 1-2 years, plus in the advertisement for the express exam, they say the 12 month prescription thing is a MYTH, so they really just want to charge you another fee as a step in the process to pay for their exam. Even if I had I still wouldn’t have gotten my back ordered contacts. 2. Product wasn’t back ordered, customer service rep confirmed the larger quantity was available. All the stuff comes in intervals of 30, so really it was just in bigger boxes that they didn’t want to break into smaller boxes. If you’re a business that advertises customer service and ease, be that.

Wasn’t able to use Apple Pay to purchase my lenses. Something wrong with the system - the order never went through.

I already got a prescription renewal for free 2 weeks ago that wa approved and it made me do it again once I got paid and finally could get contacts and charged me.

I ordered a years worth of contacts from 1-800 contacts. I opted for them to fill out my prescription as that is what they recommended so your order gets filled faster. I had to contact them about the status of my order and only then did they tell me it was on back order for 2 more months. I had no more contacts. I finally get the order which did come a bit earlier than the 2 months; however, the left eye was extremely blurry. I realized that they sent me the wrong axis for my left eye and it didn’t match my prescription. When I called they said I can’t get the replacement for another 2 months. The best they could do is send a “hand written apology letter and a $10 coupon”. This isn’t worth any bit of price savings. Won’t be buying from here again. They had quick responses from customer service which is the only reason I gave them an extra star.

I love using this service! If I ever have a question or need anything out of the ordinary, they are always very helpful and offer personal service. Love the text reminders as well :)

Enjoy the ease of ordering contacts for the whole family. Customer service is excellent and available 24 hours, if needed.

Poor integration of customer account on app and website. One says one thing for products ordered and renewals. One says another. Continues to ba a problem they won’t address. The handling of your RX is maddening. You try to upload and it says it did. Only to get emails about how your order can’t ship until they can verify RX. Customer support is clueless and doesn’t solve the problem. Maybe another symptom of poor integration between info on app and website? On going problem. I just followed a prompt via email that literally stated my RX was on file and it was time to renew. The products were wrong in the “cart.” It says insurance benefit was applied but it doesn’t show up anywhere on the pricing or cost/charges recap that you press “ order” with. Then you get a message that the RX needs to be verified and you need to upload it (again). These problems continue and they must not care. Nothing ever gets fixed. So done with this lazy, poorly operated company.

It was a bad experience. The order never went thru