1st United CU

I don’t have access to my savings or credit account statement through this app which renders it almost useless

A superior app helping customers pay their bills on time! Thank you so very much.

Try not to bank here. They are open 8 to 5pm and so is their customer service 1800 number. So, if you work an 8 to 5 you will never have the time to reach them. They are also closed on the weekends. If something happens to your card or if your card gets lost or blocked. You are basically screwed until Monday. I was in LA for a weekend and my card was blocked. I had all my money there. Had to use all my credit cards on this LA trip. I once blocked my card through the mobile app & I couldn’t unblock it lol You can’t use Zelle with them. They charge you a 5.00 just to transfer money from your savings to your checking. Just because THEY Approved your card. I messaged them many times to cancel that feature but they continue to do it. Finally, moved to Bank of America where I can get cash back for many of my purchases.

Easy

The app is easy to use. I use it daily to check balances, pay bills and deposit checks. I have called support for help when I have been unable to do something. Support was very helpful and patient. It turned out I needed a bigger screen than my phone. The app is better than an app I use occasionally for Css another bank.

I don’t really like how I can’t see how much of my car note payment goes to interest and principal

This new version is actually pretty nice!

I am disappointed in the response time when leaving a message. Today, after spending 50 mins on-hold, I wrote a message & requested a return call. None have come. Customer service is closed for the day.

I’m able to keep track of my 15 year old granddaughters spending!!!

I love 1st United credit union the app is so simple and easy to use, awesome customer service great banking, awesome loans I have a car and personal loan. No problems yet