1stDibs: Shop Antique & Modern

1st dibs has just gorgeous exquisite pieces from amazing collectors such as myself from all around the world. their website is user friendly and easy to navigate. Easy to work with as well.

i bought a Tiffany etoile ring. one diamond fell out after two wearings within a month. they will do nothing about it

The sellers lie about condition of products They let sellers delete your comments They do not honor the committed sale to you They favor the seller who lies about condition of product they are selling do not use 180 sales out of new Tory they lie about there product and try to make you a liar for asking questions about their provided photos on their products DO NOT PURCHASE from them

I have had good fortune to come here, and bought lovely pieces. I look forward to doing business with the people.

To modern for my vintage tastes, I wouldn’t shop here, but I mean if you like modern and that’s fine but for me, I don’t really like modern. It’s too flashy for me.

Excellent service. Super happy with my purchase which arrived earlier than expected. I love my watch !!! Thank you

I recently purchased a piece of Cartier earrings from a seller on 1stDibs that was advertised as authentic. After receiving the item after paying 2500 US dollars, I had serious doubts about its authenticity. I sent them to a reputable online authenticator, who confirmed that they were indeed fake. I was relieved to know that 1stDibs offers a one-year authenticity guarantee, so I promptly submitted my evidence, hoping for a straightforward resolution. Unfortunately, the response from 1stDibs was disappointing. They claimed they couldn’t see any proof that the item was not authentic, leaving me feeling frustrated and unheard. While I appreciate the platform’s selection and user interface, my experience has raised concerns about the reliability of their authenticity claims. It’s disheartening to think that buyers may not be fully protected, despite their promises. They asked me to submit a document that proves it is fake and I did and all the pictures but they said the authenticity document is not from a source affiliated with Cartier. They try so hard not to give me a refund. I urge potential buyers to do thorough research and proceed with caution when purchasing jewelry through 1stDibs. In the end, I’m left with a piece that I can’t wear and a bitter taste from the lack of support. I hope my experience can help others avoid similar issues in the future.

A gallery accepted an offer I made on a rare piece and switched it out with a less valuable piece from a larger edition hoping I wouldn’t notice. First Dibs was terrible to work with, showed no concern one of their sellers was ripping people off and took almost 6 weeks to process my refund with clear evidence of fraud. Buyer Beware as the seller is still selling on first dibs. They truly dont care.

In this day and age it’s reasonable to expect a very basic level of help from the company taking a percentage of every sale. 1st Dibs has no buyer protection, indeed no buyer support, and unlike Etsy and eBay does not even give sellers the tools they need to offer a high level of service when there are issues with the product. We assumed the premium feel and prices meant premium service, but that’s not the case at all. My wife ordered some sconces for over $1,000 assuming that it would be easier than ordering at a wholesale auction which we usually do. 1st Dibs sent the items signature required with a provision that they not be left at a UPS access point. UPS tried to deliver 3 times when someone was home and apparently couldn’t figure out our building buzzer because they never buzzed us. UPS returned the package. Thats clearly the fault of UPS, not the seller, and (mostly) not 1st Dibs. Yet I cannot remember reaching someone on the phone who was less helpful than the 1st Dibs rep. It’s absurd, frustrating, and at the end of the day is just going to make us shop elsewhere. Reading these reviews, many people who buy stuff have a similar experience. I now feel fortunate that we’re not out $18k like the other reviewer here.

I have been so disappointed in the customer service experience. I received a broken table at the beginning of May and am still trying to work to get a refund and response. It has been almost 20 days since I’ve last heard from 1st Dibs, and it feels like they quit responding to my inquiries and gave up on finding a solution for me. The promise of “commitment to satisfaction” and “peace of mind” on their website is extremely misleading, and I have lost trust in the company as a customer.